We're currently on Maximo 220.127.116.11, on-premises. Last week, I installed some Windows Updates on our Maximo servers, and everything seems to have gone well. The servers -- and we're talking about one server with the SQL Server database and one with WebSphere/IHS/Maximo -- were of course rebooted when the patching was done.
Sometime the next day, our Help Desk Agents start calling saying Maximo is running really slowly. Validating fields takes 10 - 15 seconds each (where it should normally be pretty instantaneous). I'm sitting at my desk and follow the same steps they're taking, and it works fine for me. I found a few Escalations that benefitted from having their schedules adjusted, and users said that helped some but it was still slower than normal.
I found a user today who:
--had a faster Speedtest result than I did on my machine
--has a better processor in her machine than mine
--has 16GB of RAM to my 8GB
so she has better hardware (and wasn't running a ton of other stuff) but she was encountering this Maximo slowness problem. So I go to her office, log into Maximo, and it works fine for me. We log in as her and it's slow.
She is a member of multiple Security Groups, so I deleted her from all but one Group (to see if it was somehow related to combining Group privileges). Still slow.
I delete her from that last Group she's in, and add her to the one Security Group I'm in. We log in as her and all of a sudden it's fast. I then put her Group memberships back to how they were, and it's slow for her again. I add my one Security Group to her multiple Security Groups, and it's fast again.
I call a different Help Desk Agent in a different office and tell her I'm adding her to my Security Group (while retaining her existing Groups) to see if it'll speed her up. I ask her to log out, log in, and test it out. She says it's noticeably faster.
All that we did in all this testing was go to Work Order Tracking, click the Insert icon, and type a partial value in the Reported By field to see how long it would take to validate.
I'm stumped. Why would it all of a sudden work a lot more quickly once they are members of my Security Group? On all of the Security Groups involved here:
--none have conditions associated with the Read, Delete, Save, or Insert sigoptions for Work Order Tracking
--none have Collection or Attribute Restrictions
--though some have Data Restrictions, none have Restrictions are on the WORKORDER object
I'm hoping someone here can contribute either ideas as to why this is happening, or practical steps I could take to try to troubleshoot it, like which Loggers need to be changed to what level.