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  • 1.  Wait node in Maximo workflows

    Posted 02-06-2022 05:56
    Dear Everyone,
    I am working on Maximo 7.6.1. 
    We have a requirement to send a notification to the maxadmin group when a user changes the status of an SR application to resolved.
     
    Build: we have created a workflow with three nodes. 
     
    1.start, 2.wait, 3.stop
     
    We have given the wait node event as maximo.sr.statuschange.resolved and the attached communication template has the maxadmin group.
     
    Issue: The workflow is routing correctly, but when the user changes the SR status to resolved, the workflow does not stop and notification is not sent to Maxadmin at the start center.
    Please kindly help if you come across the same issues and let me know if you need further information.

    #Administration
    #Customizations
    #EverythingMaximo
    #MaximoApplicationSuite
    #MaximoUserGroups

    ------------------------------
    Venkatrao Y
    ------------------------------


  • 2.  RE: Wait node in Maximo workflows

    Posted 02-21-2022 10:50
    Hi Venkatrao,

    Its not clear when you want to halt the work flow as you have put the status change logic to resolved post which the workflow will go to the next node which is the stop node as expected.If you would like to put a halt after the resolved status,you can configure to add another wait node and put the relevant condition when it should come out of that wait node.

    If I didnt understand the scenario well,you can let me know what is the business scenario and I can let you know my thoughts.

    Regards

    ------------------------------
    Mahadevan Ramakrishnan
    ------------------------------



  • 3.  RE: Wait node in Maximo workflows

    Posted 02-21-2022 11:23
    Venkatrao,

    For this scenario Workflow seems like overkill. If the whole requirement is to get a notification at the Resolved step a simple Escalation seems like a better fit. Is there a reason you didn't want to go that route?

    ------------------------------
    Tim Ferrill
    Solutions Consultant
    Intelligent Technology Solutions
    tferrill@webuildits.com
    www.webuildits.com
    @tferrill/@webuildits
    ------------------------------



  • 4.  RE: Wait node in Maximo workflows

    Posted 02-23-2022 22:27
    Venkatrao, I concur with Tim that a simple escalation is all that would be needed to send a communication when an SR status changes. Before going any further with your development efforts, however, I think it would be worthwhile to explore the business requirements.  Service request resolution is typically a routine and frequent event. The routine resolution of SRs does not typically merit the attention of a system administrator.  So what prompted the request for all these notifications?  Perhaps there is a more effective and efficient way to address the underlying business needs.

    ------------------------------
    Nancy Lerner
    Brio Consulting
    ------------------------------

    Original Message


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