Been using an automation script for some time now that sends out communication templates based on the changes to a status on a service request.
The below code behaves exactly as expected however when the SR is in a CLOSED or CANCELLED status we receive:
psdi.util.MXAccessException: BMXAA0024E - The action ADD is not allowed on object COMMLOG. Verify the business rules for the object and define the appropriate action for the object.
commSet = srMbo.getMboSet("COMMLOG")
comm = commSet.add()
comm.setValue("TEMPLATEID", "MYTEMPLATE")
comm.sendMessage()
Is it possible to force the email to send and for the communication log record to be created even if the SR is being changed to CLOSED status?
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Andrew Weaver
TechAdept Solutions
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