I would utilize a hardcoded app name (like WOTRACK) over trying to utilize an app name substitution variable. You might be able to get that to be substituted utilizing :&APPNAME& instead but there are times that communications are sent via background processes where there won't be an app name.
:OWNERID should be :WORKORDERID in this example. You want to take the unique column value for the record. You could also potentially utilize the :&UNIQUEID& if you really wanted it to be generic but I'd rather be explicit.
As for the URL, your URL looks good assuming that 12345 represents the WORKORDERID (NOT the WONUM).
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Steven Shull
IBM
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Original Message:
Sent: 12-27-2021 10:39
From: KAUSHIK KUMAR SAMADDAR
Subject: How to add a Link to a Work Order from the Communication template
Hi,
We are trying to develop a Communication Template for Work Order. We would like to add a Hyperlink into the Template, so that when the notification is received, the User would directly navigate to the Work order using that Link.
I have followed the IBM Wiki:
https://www.ibm.com/docs/en/mamss?topic=templates-linking-records-communication
However, when I do Create Communication from the Work Order Tracking Application, the :APP is not substituted with WOTRACK and :OWNERID is not replaced by the workorderid which I suppose is the uniqueid.
I tried like the following as well:
https://liquidpower-qa.maximo.com/maximo/ui/maximo.jsp?event=loadapp&value=WOTRACK&uniqueid=12345
but Maximo simply displays the WO Application List Tab with no records displayed. Ideally, I would expect Maximo to display the WO Main Tab.
Please assist how I can make the Hyperlink work so Maximo would navigate directly to the WO Record.
#Administration
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KAUSHIK KUMAR SAMADDAR
Compunnel Software Group Inc.
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