Thanks, but I don't think that will be necessary.
I have a trial of ICD from IBM. Here's my conclusions so far (if anyone with experience with ICD/TSRM/SCCD, and has any other observations or experiences to share, please do):
<u5:p style="box-sizing: border-box; margin: 0px 0px 10px 0px;"> PROS:</u5:p>
--Maximo's Workflow seems to be more powerful than many other vendors' workflow software<u5:p style="box-sizing: border-box; margin: 0px;"></u5:p>
--Maximo has many features that I have yet to see an ITSM system incorporate: meter-based ticket scheduling (Preventive Maintenance), "floating" PM schedules, routes, safety planning, more depreciation methods, and job plan sequencing come to mind . . .<u5:p style="box-sizing: border-box; margin: 0px;"></u5:p>
--looks like ICD has software license management capabilities, which not every ITSM system offers
CONS:
--can't embed videos in Solutions (KB), though they could be attached<u5:p></u5:p>
--can't make dependent questions on forms (this capability was added for Inspections on 7.6.1.< 2? >, but it doesn't exist in Ticket Templates, Classifications)<u5:p></u5:p>
--integrations are (relatively) a pain, since IBM offers pre-built connectors to almost nothing, whereas most modern ITSM systems have connectors to dozens or hundreds of other systems<u5:p></u5:p>
--Maximo is hard! Competitors have done much more to make their products no code/low code<u5:p></u5:p>
--ICD gets little product support and development
--no easy, OOTB way (that I see) to restrict which Offerings and Solutions can be seen by different user groups (for us, I'd at least need to make some Offerings and Solutions available to all, available to just students, available to just staff/faculty, or available to just supervisors)
<u5:p></u5:p>
--personally, I don't like the newest Maximo skin nor the Self-Service Center app interface (the one that's NOT the customer portal) -- it looks 'dated', like 15 years old<u5:p></u5:p>
--work management has some powerful features, especially if you buy the Scheduler add-on, but it doesn't reach to true project & portfolio management (many ITSM systems at least try to dabble in that, with an app that has a Gantt chart, can show milestones, risk registers, etc.)<u5:p></u5:p>
<u5:p> </u5:p>
All that said, I have the impression that there's no ITSM system that can do ESM well enough to be able to replace Maximo, and Maximo with ICD can't do ITSM well enough to want to use it. I'm going to end up with two systems. :-(
<u5:p></u5:p>
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Travis Herron
Pensacola Christian College
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Original Message:
Sent: 10-06-2020 09:43
From: Graham Drinkwater
Subject: anyone using Control Desk for Maximo?
Hi Travis, I am not very familiar with Control Desk myself but Vetasi is one of the primary providers in Europe. I can put you in touch with that team if you like.
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Graham Drinkwater
Vetasi
Original Message:
Sent: 09-30-2020 11:00
From: Travis Herron
Subject: anyone using Control Desk for Maximo?
Is anyone in the group using Control Desk for Maximo? I need an ITSM solution, and, honestly, I'd love it to either power up or kill off Maximo. I want something that will suit us as a true Enterprise Service Management solution. So far, I've looked at over 20 ITSM systems, and none of them seem capable of defeating Maximo. If ITSM can't do Facilities Maintenance well, then I'm hoping that Facilities Maintenance (Maximo) could expand to do ITSM well. The online reviews for ICD are few, but rank it highly. I'd love some real-user feedback, or, even better, if someone knows someone who can do a product demo for it.
#EverythingMaximo
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Travis Herron
Pensacola Christian College
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