Anywhere typically uses app based security for data, not object structures. It'd be helpful to know specifically which lookup is failing and what error is occurring in the Maximo logs, but I'd make sure that the user you're using has access to sites, GL accounts, and Labor in some capacity (ideally granted via a separate group as we suggest not modifying the core Anywhere groups). The Anywhere security groups do not provide these by default and the lookup data will be for objects like assets/locations that require site access. I'd also make sure the permissions for ANYWHERE_SERVICE_REQUEST are not missing the permissions for Anywhere Administration, Maximo Anywhere, and Service Requests applications. These permissions grant access to various object structures that you'll need.
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Steven Shull
Projetech Inc.
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Original Message:
Sent: 07-04-2021 09:50
From: Yasar Mansoor
Subject: IBM Maximo Service Requestor Application - Fails to Refresh Lookup Data
Issue:
- Users of ANYWHERE_SERVICE_REQUEST security group are unable to "Refresh Lookup Data" in "Settings" option of "IBM Maximo Service Requestor Application". Please advise.
Environment Detail:
- Device Samsung Note 9
- OS Android 8.1.0
- Maximo Anywhere version 7.6.4.0 Build 20200117_195427-0500 DB Build V7640-12
- App installed from Google Play Store
- No Changes made to the application
Action Performed:
- Granted full access to object structures to the security group. Still its users are unable to synchronize lookups. Only MAXADMIN user is able to refresh all lookups.
- Unable to proceed with Lookup Refresh in the IBM Maximo Service Requestor application. It remains at 0%:
#EverythingMaximo
#Mobility
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Yasar Mansoor
eSolutions Saudia
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