Maximo Open Forum

Can someone explain the method that Maximo uses to send communication emails from the workorder.  Thanks
#Administration

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Brian Swanson
Herman Miller
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I'm not entirely sure what question was looking to be answered. I'm going to take this in the automation script direction assuming that is what you meant by method.

Maximo has a function createComm on MBOs (it's on the generic Mbo class that everything extends so it's available on SR, WORKORDER, ASSET, custom objects, etc.) that creates a COMMLOG record as part of a set from the main record using the relationship COMMLOG. From there you can set the templateid attribute if you want to use a communication template. And when it's done, you execute the sendMessage() method of commlog. An end to end example for script could look something like:

commlog=mbo.createComm()
commlog.setValue("TEMPLATEID","mycommtemplate")
commlog.sendMessage()​

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Steven Shull
Projetech Inc.
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Original Message:
Sent: 06-09-2021 14:55
From: Brian Swanson
Subject: Workorder Communication Log method

Can someone explain the method that Maximo uses to send communication emails from the workorder.  Thanks
#Administration

------------------------------
Brian Swanson
Herman Miller
------------------------------

I will take it from the end-user perspective, just in case that is the angle needed. 

In each application that includes a log tab, there is an option to create (and send) communication logs. Communication logs are essentially an email that is sent from the Maximo server and also saved to the record it was created from. These emails can be completely created manually from the form, or if there are types of emails commonly sent, a template can be used to complete the To, cc, subject, etc. fields.

Not only does the application need to contain the log tab, but the user also needs the security rights to edit the record, and to create a communication log to be saved to the record.

Hope this helps!

------------------------------
Anne Antonelli
Technology Training & Consulting, Inc.
------------------------------

Original Message:
Sent: 06-09-2021 14:55
From: Brian Swanson
Subject: Workorder Communication Log method

Can someone explain the method that Maximo uses to send communication emails from the workorder.  Thanks
#Administration

------------------------------
Brian Swanson
Herman Miller
------------------------------

Good morning,

How do I add a commuinication into the  log tab in the Work Order tracking tab? I do not see an icon that would allow me to add a message in the Work Order Tracking.


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Matthieu Pilotte
Canada Post
------------------------------

Original Message:
Sent: 06-16-2021 12:59
From: Anne Antonelli
Subject: Workorder Communication Log method

I will take it from the end-user perspective, just in case that is the angle needed. 

In each application that includes a log tab, there is an option to create (and send) communication logs. Communication logs are essentially an email that is sent from the Maximo server and also saved to the record it was created from. These emails can be completely created manually from the form, or if there are types of emails commonly sent, a template can be used to complete the To, cc, subject, etc. fields.

Not only does the application need to contain the log tab, but the user also needs the security rights to edit the record, and to create a communication log to be saved to the record.

Hope this helps!

------------------------------
Anne Antonelli
Technology Training & Consulting, Inc.

Original Message:
Sent: 06-09-2021 14:55
From: Brian Swanson
Subject: Workorder Communication Log method

Can someone explain the method that Maximo uses to send communication emails from the workorder.  Thanks
#Administration

------------------------------
Brian Swanson
Herman Miller
------------------------------

Matthieu,

Look in side navigation for Create->Communication and as long as you have security rights, it should be there. 



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Christopher Winston
Projetech Inc.
------------------------------

Original Message:
Sent: 04-01-2022 07:49
From: Matthieu Pilotte
Subject: Workorder Communication Log method

Good morning,

How do I add a commuinication into the  log tab in the Work Order tracking tab? I do not see an icon that would allow me to add a message in the Work Order Tracking.


------------------------------
Matthieu Pilotte
Canada Post

Original Message:
Sent: 06-16-2021 12:59
From: Anne Antonelli
Subject: Workorder Communication Log method

I will take it from the end-user perspective, just in case that is the angle needed. 

In each application that includes a log tab, there is an option to create (and send) communication logs. Communication logs are essentially an email that is sent from the Maximo server and also saved to the record it was created from. These emails can be completely created manually from the form, or if there are types of emails commonly sent, a template can be used to complete the To, cc, subject, etc. fields.

Not only does the application need to contain the log tab, but the user also needs the security rights to edit the record, and to create a communication log to be saved to the record.

Hope this helps!

------------------------------
Anne Antonelli
Technology Training & Consulting, Inc.

Original Message:
Sent: 06-09-2021 14:55
From: Brian Swanson
Subject: Workorder Communication Log method

Can someone explain the method that Maximo uses to send communication emails from the workorder.  Thanks
#Administration

------------------------------
Brian Swanson
Herman Miller
------------------------------

Original Message:
Sent: 4/1/2022 9:14:00 AM
From: Christopher Winston
Subject: RE: Workorder Communication Log method

Matthieu,

Look in side navigation for Create->Communication and as long as you have security rights, it should be there. 

------------------------------
Christopher Winston
Projetech Inc.
------------------------------

Original Message:
Sent: 04-01-2022 07:49
From: Matthieu Pilotte
Subject: Workorder Communication Log method

Good morning,

How do I add a commuinication into the  log tab in the Work Order tracking tab? I do not see an icon that would allow me to add a message in the Work Order Tracking.


------------------------------
Matthieu Pilotte
Canada Post

Original Message:
Sent: 06-16-2021 12:59
From: Anne Antonelli
Subject: Workorder Communication Log method

I will take it from the end-user perspective, just in case that is the angle needed. 

In each application that includes a log tab, there is an option to create (and send) communication logs. Communication logs are essentially an email that is sent from the Maximo server and also saved to the record it was created from. These emails can be completely created manually from the form, or if there are types of emails commonly sent, a template can be used to complete the To, cc, subject, etc. fields.

Not only does the application need to contain the log tab, but the user also needs the security rights to edit the record, and to create a communication log to be saved to the record.

Hope this helps!

------------------------------
Anne Antonelli
Technology Training & Consulting, Inc.

Original Message:
Sent: 06-09-2021 14:55
From: Brian Swanson
Subject: Workorder Communication Log method

Can someone explain the method that Maximo uses to send communication emails from the workorder.  Thanks
#Administration

------------------------------
Brian Swanson
Herman Miller
------------------------------

Just to add if you attach document, it will go to Document Library in folder CommLogDocs

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Chavdar Cholev
Home
------------------------------

Original Message:
Sent: 06-09-2021 14:55
From: Brian Swanson
Subject: Workorder Communication Log method

Can someone explain the method that Maximo uses to send communication emails from the workorder.  Thanks
#Administration

------------------------------
Brian Swanson
Herman Miller
------------------------------