thanks for posting that screenshot. When the BIRT report engine encounters an error it will write a generic message to the window and that is what you are seeing.
the important/valuable error message will be written to the log files:
Maximo 7.* - JVM SystemOut/SystemErr log files.
MAS Manage - POD log file
You need to look through those log files for text like ERROR / Exception
The log file will give you the key information that you/we need to identify the root cause
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mark robbins
Cohesive
IBM Champion 2017-2024 Inclusive
See my blog on Maximo support related topics here:
https://www.linkedin.com/pulse/maximo-support-advice-from-non-ibm-engineer-article-mark-robbins/------------------------------
Original Message:
Sent: 09-16-2026 17:42
From: FULGENCE KOFFI
Subject: REPORT IN HTTPS SESSION
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FULGENCE KOFFI
SOPROV
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Original Message:
Sent: 09-11-2026 10:04
From: mark robbins
Subject: REPORT IN HTTPS SESSION
Can you provide a copy of the text of the error?
Is the report window showing a dialog box? If the dialog box shows a "More information" link then click on that and provide that information or make it available in your reply.
Do you have access to the log file for the POD file that is running the BIRT report?
If this is running in a Maximo 7.* environment then please check the SystemOut/SystemErr log files
Please provide the full system information information to help us understand which things could be a problem.
Responders will be able to provide a lot more help if you provide these extra details
Are there relevant log entries in there
------------------------------
mark robbins
Cohesive
IBM Champion 2017-2024 Inclusive
See my blog on Maximo support related topics here:
https://www.linkedin.com/pulse/maximo-support-advice-from-non-ibm-engineer-article-mark-robbins/
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