Maximo Open Forum

Hi all,

Running into an issue that's causing an 'annoyance' with our users as it's not stopping them from completing their work but want to see if we can figure out how to get Maximo to stop producing the pop-up error.

We are on 7.6.0.8 and not upgrading to 7.6.1.2 until early next year.

If somebody is working on a Purchase Order with a Service Receipt and they do not enter a Quantity or PO Unit Cost and just do a lump sum Line Cost, void that receipt and put in a new line with another value Maximo says that the new line cost being received against the PO exceeds the ordered cost (picture attached).  The user can simply hit Okay on the System Message and it will go away but we're trying to figure out how to correct Maximo so it correctly recognizes the voided amount in the first place.

Thank you for any help and sorry if I didn't describe this totally correct, I'm still new to the Maximo world.
#MaximoApplicationSuite

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Trevor Vornbrock
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Hi Trevor,

Why does the user have to void the receipt first ?

Thank you,
Megha

------------------------------
Megha Tatiya
------------------------------

Original Message:
Sent: 12-10-2021 14:22
From: Trevor Vornbrock
Subject: Issue with PO's

Hi all,

Running into an issue that's causing an 'annoyance' with our users as it's not stopping them from completing their work but want to see if we can figure out how to get Maximo to stop producing the pop-up error.

We are on 7.6.0.8 and not upgrading to 7.6.1.2 until early next year.

If somebody is working on a Purchase Order with a Service Receipt and they do not enter a Quantity or PO Unit Cost and just do a lump sum Line Cost, void that receipt and put in a new line with another value Maximo says that the new line cost being received against the PO exceeds the ordered cost (picture attached).  The user can simply hit Okay on the System Message and it will go away but we're trying to figure out how to correct Maximo so it correctly recognizes the voided amount in the first place.

Thank you for any help and sorry if I didn't describe this totally correct, I'm still new to the Maximo world.
#MaximoApplicationSuite

------------------------------
Trevor Vornbrock
------------------------------

Hi Megha,

I'm not sure of the scenarios around when the finance group would need to do this outside of just human error and making a mistake.

Thanks!

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Trevor Vornbrock
------------------------------

Original Message:
Sent: 12-13-2021 15:15
From: Megha Tatiya
Subject: Issue with PO's

Hi Trevor,

Why does the user have to void the receipt first ?

Thank you,
Megha

------------------------------
Megha Tatiya

Original Message:
Sent: 12-10-2021 14:22
From: Trevor Vornbrock
Subject: Issue with PO's

Hi all,

Running into an issue that's causing an 'annoyance' with our users as it's not stopping them from completing their work but want to see if we can figure out how to get Maximo to stop producing the pop-up error.

We are on 7.6.0.8 and not upgrading to 7.6.1.2 until early next year.

If somebody is working on a Purchase Order with a Service Receipt and they do not enter a Quantity or PO Unit Cost and just do a lump sum Line Cost, void that receipt and put in a new line with another value Maximo says that the new line cost being received against the PO exceeds the ordered cost (picture attached).  The user can simply hit Okay on the System Message and it will go away but we're trying to figure out how to correct Maximo so it correctly recognizes the voided amount in the first place.

Thank you for any help and sorry if I didn't describe this totally correct, I'm still new to the Maximo world.
#MaximoApplicationSuite

------------------------------
Trevor Vornbrock
------------------------------

I think the issue in this case is the POLINE is showing a received amount still even though it's been voided. Check the receivedtotalcost on the POLINE prior to making the next receipt and see if it's actually set to 0 like it was supposed to be. 

I can try and see if I can find an APAR but I was unable to recreate on 7.6.1.2 IFIX 014 so it doesn't seem like it's still an issue.

------------------------------
Steven Shull
IBM
------------------------------

Original Message:
Sent: 12-10-2021 14:22
From: Trevor Vornbrock
Subject: Issue with PO's

Hi all,

Running into an issue that's causing an 'annoyance' with our users as it's not stopping them from completing their work but want to see if we can figure out how to get Maximo to stop producing the pop-up error.

We are on 7.6.0.8 and not upgrading to 7.6.1.2 until early next year.

If somebody is working on a Purchase Order with a Service Receipt and they do not enter a Quantity or PO Unit Cost and just do a lump sum Line Cost, void that receipt and put in a new line with another value Maximo says that the new line cost being received against the PO exceeds the ordered cost (picture attached).  The user can simply hit Okay on the System Message and it will go away but we're trying to figure out how to correct Maximo so it correctly recognizes the voided amount in the first place.

Thank you for any help and sorry if I didn't describe this totally correct, I'm still new to the Maximo world.
#MaximoApplicationSuite

------------------------------
Trevor Vornbrock
------------------------------

Thanks so much Steven, that looks to be the culprit.

We'll just have to wait for our upgrade in the new year.

------------------------------
Trevor Vornbrock
------------------------------

Original Message:
Sent: 12-14-2021 08:58
From: Steven Shull
Subject: Issue with PO's

I think the issue in this case is the POLINE is showing a received amount still even though it's been voided. Check the receivedtotalcost on the POLINE prior to making the next receipt and see if it's actually set to 0 like it was supposed to be. 

I can try and see if I can find an APAR but I was unable to recreate on 7.6.1.2 IFIX 014 so it doesn't seem like it's still an issue.

------------------------------
Steven Shull
IBM

Original Message:
Sent: 12-10-2021 14:22
From: Trevor Vornbrock
Subject: Issue with PO's

Hi all,

Running into an issue that's causing an 'annoyance' with our users as it's not stopping them from completing their work but want to see if we can figure out how to get Maximo to stop producing the pop-up error.

We are on 7.6.0.8 and not upgrading to 7.6.1.2 until early next year.

If somebody is working on a Purchase Order with a Service Receipt and they do not enter a Quantity or PO Unit Cost and just do a lump sum Line Cost, void that receipt and put in a new line with another value Maximo says that the new line cost being received against the PO exceeds the ordered cost (picture attached).  The user can simply hit Okay on the System Message and it will go away but we're trying to figure out how to correct Maximo so it correctly recognizes the voided amount in the first place.

Thank you for any help and sorry if I didn't describe this totally correct, I'm still new to the Maximo world.
#MaximoApplicationSuite

------------------------------
Trevor Vornbrock
------------------------------