Maximo Open Forum

 View Only
  • 1.  Inbox/Assignment Portlet

    Posted 04-03-2022 23:44
    Hi,

    Did anyone know how to remove CANCEL work order status from Inbox/Assignments portlet? The work order still appear in user inbox even though status is CANCEL. If CANCEL work order status can be remove in lump sum would be much better because amount of work order exceeded 1000++. 



    Hopefully got someone know how to do it.
    #EndUser
    #EverythingMaximo
    #WorkManagement

    ------------------------------
    Nor Herman Afandi
    ------------------------------


  • 2.  RE: Inbox/Assignment Portlet

    Posted 04-04-2022 09:11
    There is no inherent connection between workflow and work order status.  I suggest an automation script and/or escalation that stops workflow on a canceled work order.

    ------------------------------
    Steven Hauptman
    IBM
    ------------------------------



  • 3.  RE: Inbox/Assignment Portlet

    Posted 04-05-2022 13:19

    From what you have indicated, your inbox is crowded with Work Orders in the status of CANCEL

    There have been several times in my past where I wanted to automatically remove a workflow if it met certain criteria.

    The two ways I have had success, was the actual Workflow itself – Can you adjust the workflow to look at the work order status and do not process those in CANCEL – This might prevent some, but you probably also have ones that the workflow starts and then the status goes to CANCEL, right?

    In this case, as mentioned, an escalation works…

    Create an escalation and identify the workflows you want to target – something like this…

              Escalation: STOP_CAN_WOS (Rename to what you want)

              Applies to: WFINSTANCE

              Condition: active = 1 and processname = 'Workflow Process Name' AND OWNERID IN (SELECT WORKORDERID FROM WORKORDER WHERE STATUS
              = 'CAN')

                                   Change the Workflow Process Name to your Workflow that is triggering this situation

              Schedule: As needed

              Escalation point: 1

              Action: STOPWF

    This should clear out your INBOX of Workflows that have work orders in a CAN status by stopping the Workflow, thus no longer having assignments…

     

    Let me know if this helps!



    ------------------------------
    Nikolaus Despain
    Aquitas Solutions
    ------------------------------