I will take it from the end-user perspective, just in case that is the angle needed.
In each application that includes a log tab, there is an option to create (and send) communication logs. Communication logs are essentially an email that is sent from the Maximo server and also saved to the record it was created from. These emails can be completely created manually from the form, or if there are types of emails commonly sent, a template can be used to complete the To, cc, subject, etc. fields.
Not only does the application need to contain the log tab, but the user also needs the security rights to edit the record, and to create a communication log to be saved to the record.
Hope this helps!
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Anne Antonelli
Technology Training & Consulting, Inc.
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Original Message:
Sent: 06-09-2021 14:55
From: Brian Swanson
Subject: Workorder Communication Log method
Can someone explain the method that Maximo uses to send communication emails from the workorder. Thanks
#Administration
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Brian Swanson
Herman Miller
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