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  • 1.  Classification Attributes Sort Order for SR Ticket Template - Not sorting in order - when Quick Insert from Start Center

    Posted 03-03-2022 15:21
    I've created a SR Ticket Template using a Classification with Attributes.  

    1) When I create a SR from SR Application > Add Classification - the Sort Order of the Attributes is correct.

    2) When I create a SR from the Start Center - Quick Insert  (where I've attached to Classification) - the Sort Order is not correct - HOWEVER - Once I submit the SR and Open the SR up in the Main SR Application - the sort order is correct.

    How can I  get the sort order to appear correctly when creating a SR from a Ticket Template on the Start Center from Quick Insert. 

    I really like how this works, creating a SR from Quick Insert on Start Center, however, I'd like to get my attributes to sort in the order I set them to sort in.

    Thank you.

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    Maryann Wood
    Chelan PUD
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  • 2.  RE: Classification Attributes Sort Order for SR Ticket Template - Not sorting in order - when Quick Insert from Start Center

    Posted 03-04-2022 08:49
    I would open a support case for this. It sounds familiar but I'm struggling to find an APAR for it. It's possible I may have confused it with APAR IJ28900 which was related to the activities being out of order. 

    Since the quick insert doesn't save automatically (nor would you want it to save), there's not a good alternative to fixing this aside from the product team modifying the java code. You can't call sort on a non-saved object so the java code has to perform the sorting before adding the specs to the set.

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    Steven Shull
    IBM
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  • 3.  RE: Classification Attributes Sort Order for SR Ticket Template - Not sorting in order - when Quick Insert from Start Center

    Posted 03-04-2022 10:27

    Thanks Steven.  I'll put in a case. 

     

    Have a great weekend.

     






  • 4.  RE: Classification Attributes Sort Order for SR Ticket Template - Not sorting in order - when Quick Insert from Start Center

    Posted 03-04-2022 11:44
    Thanks for the info Steven.  I'll put in a case.

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    Maryann Wood
    Chelan PUD
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  • 5.  RE: Classification Attributes Sort Order for SR Ticket Template - Not sorting in order - when Quick Insert from Start Center

    Posted 05-27-2022 16:11
    For whomever stumbles upon this later, it looks like this was addressed in 7.6.1.2 IFIX 21 as APAR IJ36699 https://www.ibm.com/support/pages/apar/IJ36699

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    Steven Shull
    IBM
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