Following the successful completion of the Maximo Solutions User Group (MSUG) event, we are pleased to announce that recordings from each session will be made available to the community for extended engagement and discourse. We invite members to submit any further inquiries they may have for the speakers in the space provided below.
Session: Creating a Modern Airport Experience at the Brand-New Newark Liberty Terminal A
Presented by: @Zach Rose, InterPro Solutions & @Ken Anderson, Munich Airport NJ LLC
Access the Recording: https://attendee.gotowebinar.com/recording/8927578555280533761
Summary: The speaker, Ken Anderson, is discussing the experience they are trying to build at Newark Airport Terminal A. They are focusing on improving the maintenance organization and introducing new technologies. Terminal A has been reimagined and is part of the overall plans to improve Newark Airport. Ken explains that they have implemented a facilities maintenance desk to handle maintenance requests, initially through phone calls but later expanding to a self-service system with EZMaxRequest. They also use EZMaxMobile for their contractor workforce. They have seen improvements in response times and efficiency. They are planning to roll out the self-service system to airlines, concessions, and TSA. They also mention the importance of data quality and the use of eDocument for document management. The speaker mentions that there were lessons learned in the process, including the importance of involving end users in the design process and developing processes before tools. The speaker expresses gratitude to the partners involved in the implementation.
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