Check the Load Balancer's session timeout, and Websphere LTPA token timeout. They are different to Maximo's session timeout but also have the same power of kicking you out mid-session. I have some notes about it in this post: https://blog.relia.app/2022/06/common-issues-when-setting-up-maximo-with-a-load-balancer/
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Viet Tran
Relia
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Original Message:
Sent: 12-14-2023 10:31
From: Daniel Beyler
Subject: Reload error and error 500 internal error
We also are seeing this after going to 7.6.1.3 and SSO . We have set up 2 aliases for logons. Example might be: maximoproduction/maximo or maximoproduction.abc.int/maximo. We have found that the fully qualified url - maximoproduction.abc.int/maximo works more efficiently with far fewer of these pop ups and runs the KPI's off the start centers more efficiently. Still seeking root cause.
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Daniel Beyler
Allison Transmission
Original Message:
Sent: 12-13-2023 16:35
From: Steven Allen
Subject: Reload error and error 500 internal error
Hi, since we have rolled out SSO (SAML) in 7.6.1.2 users are getting Reload errors (error code 401 - see attachment), as well as occasional 500 Internal Server Error.
Has anyone seen this and what was the fix?
Any help would be greatly appreciated.
#MaximoUserGroups
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Steven Allen
John Holland
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