Maximo Open Forum

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  • 1.  Roles

    Posted 06-29-2024 18:05

    Hello all, I am trying to create a Role for sending an email with a communication template.

    The option to send to the REPORTEDBY.primarysms is available but the REPORTEDBY.primaryemail is not an option.

    Is there something I need to do to make this an option or is it not possible?

    Thank you in advance,


    #Administration
    #EverythingMaximo

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    Danny Richardson
    Maximo Administrator Manager
    Technimark LLC
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  • 2.  RE: Roles

    Posted 07-01-2024 09:21

    Hi @Danny Richardson!

    You can try with :REPORTEDBY.PRIMARYEMAIL.emailaddress

    In WORKORDER, REPORTEDBY is a relationship with person table. Then, PRIMARYEMAIL is another relationship with EMAIL table. At the end, emailaddress is the field that you need. 

    Regards!



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    Martin Fabra
    ARSAT S.A. - Actively seeking employment
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  • 3.  RE: Roles

    Posted 07-01-2024 09:35

    @Martin Fabra that worked.  Thank you so much!



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    Danny Richardson
    Maximo Administrator Manager
    Technimark LLC
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  • 4.  RE: Roles

    Posted 07-01-2024 13:13

    @Danny Richardson Remember, as noted, you want to check the relationship in database configuration to help you make the connection:

    Remember to use the relationship name, which often matches the field in question, BUT NOT ALWAYS, so check the relationship and the relationship name first, and you should be safe. 



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    Christopher Winston
    Projetech Inc.
    IBM Champion 2024
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