Hi Trisha,
have you/your colleagues tried clearing the browser cache?
or using a private window when you try and login?
have you looked at the IHS access.log file to see what is happening with the requests e.g. are they being sent to a specific JVM that is having problems?
have you checked that the maxadmin account is not blocked? it is unlikely to be this but it is always worth checking
have you confirmed that the maximo database account is not blocked?
Are you sure that there are no relevant errors in the logs when the JVM started up?
BTW please consider trimming your signature so it doesn't have so many unnecessary tags
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mark robbins
Cohesive
IBM Champion 2017-2023 Inclusive
See my blog on Maximo support related topics here:
https://www.linkedin.com/pulse/maximo-support-advice-from-non-ibm-engineer-article-mark-robbins/------------------------------
Original Message:
Sent: 02-28-2024 04:48
From: Trisha S
Subject: Unable to login to Maximo
Hi,
Today whenever we are trying to login to dev environment, it is automatically redirecting to the logout page . http://.../ maximo/ webclient/login/exit.jsp?langcode=EN. I am not getting anything in the logs.
I tried restarting servers but that didn't help.
Can someone help me and suggest what to check? Please share your response
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Trisha S
Tcs
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