Hi Team,
We are facing an issue in our UAT environment after upgrading Maximo Application Suite. Users are not getting synced from MAS Core to Manage, and when we try to access Administration → Users in Core, we get the following error:
BMXAA0029E - You are not authorized to perform this action for this record. Contact your system administrator to request changes to your authorization.
Observations so far:
Logged in with MAS Super user account; can access Core, but user administration in Core shows unauthorized.
MASUSERSYNC cron task exists in DB2 and active = 1 in db
syncagent Logs shows maxadmin user was successfully synced to manage application
2025-10-18 15:31:56,656 usersync-agent-manage INFO [maxadmin] Updating user sync state for application manage to SUCCESS
2025-10-18 15:31:56,656 usersync-agent-manage INFO url: https://internalapi.mas-uat-core.svc/v3/users/maxadmin/applications/manage/sync
#Administration#MaximoApplicationSuite------------------------------
Hariprasad R
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