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  • 1.  Hyperlink to Submit a Service Request Work Center

    Posted 02-08-2023 11:07
    We are on Maximo 7.6.1.3.  We are implementing the "Submit a Service Request" Work Center.

    In the past we have sent out hyperlinks in communication templates to the technician working the ticket 
    https://<SERVER>:443/maximo/ui/maximo.jsp?event=loadapp&value=sr&uniqueid=:ticketuid
    but this obviously takes you to the Service Desk --> Service Request application

    Is it possible to link directly to self-service "Submit a Service Request" Work Center and open a specific Service Request?
    #MaximoUserGroups
    #WorkCenters

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    Eric Burkland
    San Diego County Water Authority
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  • 2.  RE: Hyperlink to Submit a Service Request Work Center

    Posted 02-09-2023 01:08

    You need to point to maximo-x application for any Work Center in the URL. For example, this URL will open Submit A Service Request Work Center -

    https://<server:port>maximo-x/#/selfservice



    ------------------------------
    Prashant Sharma
    Sedin Technologies
    Connect with me @ https://www.linkedin.com/in/psharmamaximo/

    #IBM Champion 2022
    #IBM Champion 2023
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    Original Message


  • 3.  RE: Hyperlink to Submit a Service Request Work Center
    Best Answer

    Posted 02-10-2023 08:18

    So long as the ticket remains active, you can hyperlink directly to it with the following URL:

    https://[host]/maximo-x/?uid=:ticketuid#/selfservice/active/detail

    If the ticket is no longer active, it can be referenced like this:

    https://[host]/maximo-x/?uid=:ticketuid#/selfservice/history/detail

    Obviously email doesn't give you the luxury of knowing what the status of the ticket will be when the user clicks the link. So you can either:

    1. Assume active - if the ticket is no longer active then the user will see a blank page. You'll likely need to train them on that possibility and what to do.
    2. Establish a proxy URL that can take the "ticketuid" as a parameter, look up the status of the ticket, and forward the user to the proper address.

    Hope this helps,



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    Alex Walter
    A3J Group, LLC
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    Original Message


  • 4.  RE: Hyperlink to Submit a Service Request Work Center

    Posted 02-10-2023 11:10

    Thanks for your help.  

    Cheers,

    Eric



    ------------------------------
    Eric Burkland
    San Diego County Water Authority
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    Original Message


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