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  • 1.  Scheduled report: Failed to run queued report.

    Posted 12-09-2023 20:37
    Hi All, 
    Facing an error for scheduled report. I had scheduled some reports but nothing came through and it was unsuccessful when i checked the reportusagelog table.
    On checking the logs got this error. 
    [ERROR] [MaximoUI_01] [] Failed to run queued report.
    javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful [**PROD.OUTLOOK.COM *****]
    at com.sun.mail.smtp.SMTPTransport$Authenticator.authenticate(SMTPTransport.java:893)
    at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:814)
    at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:728)
    at javax.mail.Service.connect(Service.java:386)
    at javax.mail.Service.connect(Service.java:245)
    at javax.mail.Service.connect(Service.java:194)
    at javax.mail.Transport.send0(Transport.java:253)
    at javax.mail.Transport.send(Transport.java:124)
    at psdi.server.MXServer.sendEMail(MXServer.java:6272)
    at psdi.server.MXServer.sendEMail(MXServer.java:5861)
    at com.ibm.tivoli.maximo.report.birt.queue.ReportQueueManager.runQueuedReport(ReportQueueManager.java:996)
    at com.ibm.tivoli.maximo.report.birt.queue.ReportQueueManager.runQueuedReport(ReportQueueManager.java:859)
    at com.ibm.tivoli.maximo.report.birt.queue.ReportQueueManager.doWork(ReportQueueManager.java:660)
    at com.ibm.tivoli.maximo.report.birt.queue.ReportQueueManager$ReportRunThread.attemptToRunReport(ReportQueueManager.java:515)
    at com.ibm.tivoli.maximo.report.birt.queue.ReportQueueManager$ReportRunThread.run(ReportQueueManager.java:454)
    Anyone faced similar issue and how to resolve ?
    Thank you.

    #Reporting

    ------------------------------
    Bivek Bhattarai
    BPD Zenith
    ------------------------------


  • 2.  RE: Scheduled report: Failed to run queued report.

    Posted 12-11-2023 08:48

    The error suggests that the Maximo process cannot authenticate its connection to the mail server. It will be connecting with a specific user name/password combination defined in the system properties.

    Look for entries starting with:

    mail.smtp.

    If you want to see the whole conversation then set mail.debug to true

    be prepared for lots of log entries



    ------------------------------
    mark robbins
    Cohesive
    IBM Champion 2017-2023 Inclusive
    See my blog on Maximo support related topics here:
    https://www.linkedin.com/pulse/maximo-support-advice-from-non-ibm-engineer-article-mark-robbins/
    ------------------------------

    Original Message


  • 3.  RE: Scheduled report: Failed to run queued report.

    Posted 12-11-2023 09:01

    Alex over at A3J Group wrote an excellent article on setting up Maximo email with Office 365.  You might want to look at his article as well.

    https://a3jgroup.com/2017/12/18/maximo-email-with-office-365/



    ------------------------------
    Steve Platt
    Georgia Building Authority
    ------------------------------

    Original Message


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