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MAXIMO MASS down right now. We have had an outage since 5:35PM PST May 13. More than 15 hours. Anyone else?

  • 1.  MAXIMO MASS down right now. We have had an outage since 5:35PM PST May 13. More than 15 hours. Anyone else?

    Posted 05-14-2024 13:19

    Anyone else have an Outage with MAS 8.11.  We are down and have been for over 15 hours.  Started at 5:35PM PST. Curious have large it is.


    #Administration
    #EndUser
    #EverythingMaximo
    #MaximoApplicationSuite

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    Sharon Shaffer
    Edwards Lifesciences
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  • 2.  RE: MAXIMO MASS down right now. We have had an outage since 5:35PM PST May 13. More than 15 hours. Anyone else?

    Posted 05-14-2024 14:57

    Who is your provider?



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    Brad Delong
    WDW
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    Original Message


  • 3.  RE: MAXIMO MASS down right now. We have had an outage since 5:35PM PST May 13. More than 15 hours. Anyone else?

    Posted 05-14-2024 15:47
    We are direct with IBM. Maximo MAS 8.11 just came back online. It was down for over 18 hours.
    IBM said we were not the only company.

    Thanks,
    Sharon


    Original Message


  • 4.  RE: MAXIMO MASS down right now. We have had an outage since 5:35PM PST May 13. More than 15 hours. Anyone else?

    Posted 05-15-2024 09:44

    Did they indicate the cause? 

    I am not sure how we would function if it was down for more than 2-3 hours much less 18 hours.



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    Brad Delong
    WDW
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    Original Message


  • 5.  RE: MAXIMO MASS down right now. We have had an outage since 5:35PM PST May 13. More than 15 hours. Anyone else?

    Posted 05-15-2024 11:45
    No explanation yet as for outage. Test and Dev is still down and still limitations on some administration items.

    Thanks,
    Sharon


    Original Message


  • 6.  RE: MAXIMO MASS down right now. We have had an outage since 5:35PM PST May 13. More than 15 hours. Anyone else?

    Posted 05-15-2024 12:03

    We have also lost data with this outage. Looking like > 3:00PM EST on Monday. So I assume they restored from a timed backup. 



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    Ted Krasavage
    N2
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    Original Message


  • 7.  RE: MAXIMO MASS down right now. We have had an outage since 5:35PM PST May 13. More than 15 hours. Anyone else?

    Posted 05-17-2024 09:58

    Good morning,  following the thread.  Any update from IBM on the cause of the outage???

    Thanks, 

    Shep



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    John Shepard
    King County
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    Original Message


  • 8.  RE: MAXIMO MASS down right now. We have had an outage since 5:35PM PST May 13. More than 15 hours. Anyone else?

    Posted 05-17-2024 10:11

    Nothing yet.  Waiting on RCA from IBM.



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    Lana Pettit
    Syracuse University
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    Original Message


  • 9.  RE: MAXIMO MASS down right now. We have had an outage since 5:35PM PST May 13. More than 15 hours. Anyone else?

    Posted 06-21-2024 17:23

    Hi Lana,

    Did you end up receiving an RCA from IBM on this outage?



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    justin haley
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    Original Message


  • 10.  RE: MAXIMO MASS down right now. We have had an outage since 5:35PM PST May 13. More than 15 hours. Anyone else?

    Posted 05-17-2024 12:08
    Still no update, but we did have another outage of MAS Production yesterday May 16, for 1 hour. TEST and DEV sites are still down.

    Thanks,
    Sharon


    Original Message


  • 11.  RE: MAXIMO MASS down right now. We have had an outage since 5:35PM PST May 13. More than 15 hours. Anyone else?

    Posted 05-20-2024 10:00

    Sharon, Thank you for the status update.

    I hope you hear something soon.


    We are working toward MAS8 migration and this has me a bit concerned....



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    John Shepard
    King County
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    Original Message


  • 12.  RE: MAXIMO MASS down right now. We have had an outage since 5:35PM PST May 13. More than 15 hours. Anyone else?

    Posted 05-15-2024 11:21

    Yes we also had a massive downtime yesterday with MAS 8.11 hosted with IBM. Roughly 16 hours to get production back up. Development environment is still down. No explanation as to what happened yet. 



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    Ted Krasavage
    N2
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    Original Message


  • 13.  RE: MAXIMO MASS down right now. We have had an outage since 5:35PM PST May 13. More than 15 hours. Anyone else?

    Posted 05-15-2024 15:53

    We also experienced this massive downtime and faced operational setbacks. We just went live with Maximo in March and find this to be quite frustrating as new customers and are genuinely disappointed.  Hopefully, this isn't typical.  I am curious if anyone else has more experience with incidents like this.  We have 6+hours of data loss, and the situation has worsened with new data overwriting the old SR and WO numbers.  We are trying to recover but don't have the data to do so on our own and are dependent on IBM. Does anyone have processes in place to recover from something like this?



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    Lana Pettit
    Syracuse University
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    Original Message


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