Hello Everyone,
Our AP team is having a hard time approving an invoice. So the scenario is -> We have a PO that has 9 lines, 8 of them were received completely, but line number 9 is received partially (Ordered - 30, Received - 15 initially). The AP team was able to post/approve the invoice for the completely received 8 lines. They were also able to post/approve a separate invoice for the partially received qty on line 9.
Later on, the remaining qty on line 9 was also received. We can see in the receipts application that line 9 is now received completely and the receipt status has changed to -> COMPLETE
Now, the AP team is getting below when they try to create and approve an invoice for the remaining15 qty.
"BMXAA2013E - Could not change invoice XXXXXX status to APPR."
"BMXAA1993E - Cannnot approve invoice XXXXXX because there are no matching receipts for line 9 of purchase order XXXXXX."
I am new to Maximo and not able to figure out the exact reason for this error. Some observations -
1. Line 9 is showing received completely in the Receipt application (Ordered - 30, Received in 2 batches of 15 each on 2 different dates).
2. When I click on the "Copy PO Lines" button while entering the invoice lines, then I can see the remaining uninvoiced 15 quantities on the "PO Lines" tab but it is not visible on the "Materials" tab.
3. I can see that there are 2 entries in the invoicematch table for the 15 quantities each. One of the invoices which was approved for 15 quantities is showing in the "Invoice" application, but the other invoice number is not visible in the "Invoice" application (Not sure how did it happen)
Can anyone please explain what am I missing here? Why this error is showing and what can we do to resolve it?
Thanks in advance!!
#EverythingMaximo------------------------------
Devendra Verma
SenecaGlobal
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