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Error messages are visible in message tracking application but not in message Reprocessing application

  • 1.  Error messages are visible in message tracking application but not in message Reprocessing application

    Posted 08-02-2021 08:52
    Hello Everyone,
    we are trying to error out the record in maximo message tracking based on some validation using preprocessing user exit class. It is inbound transaction to Maximo.
    We are able to capture the error message in message tracking with error status and error details but we could not able to see the error XML in message Reprocessing application(record itself is not present).
    Note: As we do not have DB access so we are not sure whether the message is already present in message Reprocessing with delete flag as '1'

    To raise error we used below statements in script πŸ‘‡

    errorgroup = "Parent WBS Not Present in Maximo"
    errorkey = "\n Please process Parent ("+parent+")and process Child WBS Elements."

    Can anyone clarify why this is happening ?

    Or any other approaches to trigger error record from script which will appear in message tracking as well as message Reprocessing application ?
    #Customizations

    ------------------------------
    Venkatrao Y
    TCS
    ------------------------------


  • 2.  RE: Error messages are visible in message tracking application but not in message Reprocessing application

    Posted 08-03-2021 08:46
    Hi Venkatrao:

    The errorgroup and the errorKey, should be the msggroup and the msgkey value from the Maxmessages table.
    if you are raising the exception from the Inbound Processing user Exit Script, then you can raise the exception, using the api:
      service.error(1,2) or service.error(1,2,3)
    where 1 is the msgGroup, 2 is the MsgKey and 3 is the Parameter values.

    Thanks,
    Pratap

    ------------------------------
    Pratap Seetharaman
    DTE Energy
    ------------------------------

    Original Message


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