Thank you for your response.
I have attempted to escalate a Work Order from an employee who has left and is inactive within a group of employees.
The steps I followed:
- I created an Escalation, set Escalation Points = 1, and linked it to the created Action
Although the escalation is active, the Owner of the created Work Orders does not change.
Do you have any suggestions on what I might have missed or what I should review?
Thank you in advance!
Best regards,
Ledjana
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ledjana Bakillari
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Original Message:
Sent: 02-20-2025 09:05
From: Stephen Hume
Subject: Automating Work Order Reassignment in IBM Maximo
It all depends on whether that person is assigned to the work order in workflow, or are they just identified as the "owner" of that work order. If they are assigned in workflow then you need to do as Prashant suggests and configure Maximo to allow for the re-assignment and for the ownership of the work order to change. There will need to be some manual intervention required as Maximo will not know automatically who the new person to be assigned should be.
If it is just a case of making a new person the owner of the work order, then you will need to create an action to set the value of the owner to the new person's id. Following that you will need an escalation that will run that action and the condition for that escalation would be ":owner = OLDID and historyflag = 0". You will need to update the action with a new value for the NEWID, everytime you need to run this for a different OLDID that has left the company.
There is no need for an automation script in this latter case.
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Stephen Hume
Sheffield Scientific LLC
Original Message:
Sent: 02-19-2025 08:26
From: ledjana Bakillari
Subject: Automating Work Order Reassignment in IBM Maximo
Hi,
We are encountering a challenge in IBM Maximo that requires an effective solution. Currently, when a user with the Owner role leaves the company and loses access to the system, the work orders assigned to them remain unassigned and in a pending state.
To ensure workflow continuity and prevent operational disruptions, we need a mechanism that would automatically reassign these work orders to another active user. We would like to know if Maximo offers a built-in solution for this scenario or if a custom development would be necessary.
Could you please advise on the best approach to handle this situation?
Looking forward to your insights.
Thank you in advance,
Ledjana
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ledjana Bakillari
INVESTMENT JOTI - INFOSOFT GROUP SH.P.K.
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