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  • 1.  ITEM Description returns empty

    Posted 06-14-2025 07:03
    Edited by Danny Richardson 06-14-2025 07:14

    Hello all,

    In the guide I see that the description should return a result from Item Master:

    But when I query the Description returns empty:

    Any idea what would be causing this to not return the description?

    When I create a new Item Master entry with a description it adds the description successfully, but when querying existing entries it does not return the description.

    Thank you in advance,
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    Danny Richardson
    Maximo Administrator Manager
    Technimark LLC
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  • 2.  RE: ITEM Description returns empty

    Posted 06-14-2025 11:44

    There are ways to exclude an attribute in an object structure (using the Exclude/Include action in the Object Structures application) which would prevent it from coming in the response. But if it was excluded on the object structure, you wouldn't be able to send using it which you are saying is working as expected.

    There are ways to add additional processing on the object structure. Can you confirm the outbound definition class on MXITEM is psdi.iface.app.item.MoutItemProcess? This is the out of the box processing class.

    I would also check the automation script application to see if you have an automation script named OSOUT.MXITEM

    Something overriding the response is the only thing I can think of that would cause it to come back blank. You could also try to setup application export using XML and see if the description is coming through in that scenario. 



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    Steven Shull
    Naviam
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  • 3.  RE: ITEM Description returns empty

    Posted 06-16-2025 11:11

    To complement what Steven said, the other thing i can remember that can cause empty description is the language code of the user you are using in MXLoader. 

    If you have other languages installed, you have to check and add the language table (L_*) to the object structure.

    Hope it helps 



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    André Cordeiro
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  • 4.  RE: ITEM Description returns empty

    Posted 08-26-2025 15:17

    If in the object structure of MXITEM, got to select action > Exclude/Include Fields. If Description field has a checkbox on it, then Description data will not be returned (because you've excluded that field).



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    sun kim
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  • 5.  RE: ITEM Description returns empty

    Posted 08-26-2025 18:41

    Thank you @sun kim.  I looked and it is not checked already.  



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    Danny Richardson
    Maximo Administrator Manager
    Technimark LLC
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    Original Message


  • 6.  RE: ITEM Description returns empty

    Posted 08-28-2025 12:46

    Last three things I can think of is to retype description in c2 in case there's any mismatch like a space and the end, see config debug log to see what is being sent and received to Maximo in xml, and if the description is actually there for those items 



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    sun kim
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    Original Message


  • 7.  RE: ITEM Description returns empty

    Posted 08-27-2025 08:14

    Hi Danny,

    Below are screenshots of my object structure, from which I can return an item description.

    Under Inbound Setting Restrictions, ensure that the Description is not restricted.

    Below are the results from my MxLoader.



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    Stevie Holloway
    Tufts University
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