Hi,
I have a requirement where when user gets an emil( via communication template) from Maximo, and when he replies to it, the response/ reply should get tagged/ attached to the workorder record.
How do i do this? Also, he wants that right before when the email is sent , he fills few details in that template and then sends it, so if those details could be in italic or bold and in some colour.
Can someone help me with this please?