Making Changes to Service Requests Application

Question

I am working in Maximo 7.6. In the “Service Requests” application (under “Common Actions” on the left-hand navigation); the user can click on “Select Owner” and a dialog / application pops-up with two tabs. I need to make changes to this dialog, but I don’t know how to find this dialog / application from within Application Designer. Can someone help me please?

Answer

Hi Fitzroy!

These dialogs are likely stored in the LIBRARY.XML file, accessible by Application Designer > Select Action > Export System XML > [select LIBRARY].

You can then search through the XML for id="owner".

You then have two options:

You can directly edit the XML for the dialog and re-import LIBRARY.XML to impose the changes
You can also export SR and copy / paste the "owner" dialog XML into the SR application and re-import that (Maximo always looks first to the on-screen application definition for dialogs and only refers to LIBRARY.XML if the referenced dialog isn't defined at the application level). After re-importing, the dialog (a copy) would be accessible / editable from w/in Application Designer in the SR screen definition.

Cheers,

Jade

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