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 Maximo Mobile - How to Handle - MXAPIASSET: Gateway Timeout

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Yash Kumar's profile image
Yash Kumar posted 03-18-2024 19:28

Hi there,

Maximo Mobile data download question:

I have got a user who qualifies for 90,000 Assets and associated 5,035,932 Asset Spec records. I understand that the Asset data can't be part of the lookup data for a reason and OOB design. I keep getting "MXAPIASSET: Gateway Timeout" error in my record data download page. Error suggests to increase the gateway timeout settings on the other side but I am not sure how much to be increased because the Asset Spec data volume is very high.

My question is - is this asset spec data volume of 5 million plus very high for Maximo Mobile to handle?

Other options I am thinking of - updating the query to download Asset based on the following filters.

1) Associated with the open Work Orders 

2) based on the Custodian value

Thanks.

mark robbins's profile image
mark robbins posted 03-19-2024 12:37

Hi Yash.

Yes 5m sounds like a lot of records.

The timeout almost certainly occurs because of the sheer amount of data that is trying to be downloaded.

Does the user really need all of that data?

Is it possible to configure the queries/system to just download the information for the assets that they are going to work with OR to retrieve data for the specific records that are going to work with e.g. the assets within the area that they are working in

Graham Drinkwater's profile image
Graham Drinkwater posted 03-20-2024 09:07

It is definitely the asset specs that caused your problem, and with that number no timeout adjustments will help. We had the same situation, with far fewer records, recently when specs were loaded and Mobile suddenly could not cope with it. It is supporting data so your work order association will not work. If you are only using the Assets app then you probably could tweak the object structure query based on Custodian. However, as I understand it from our situation, the asset specs are also in the supporting data for Techncian, SRs, and Inspections so all would have to be modified. 

You do not mention your Maximo/Manage version, but I understand there are improvements in this area inlcuding right up to the latest fix pack out any day now. 

My advice would be to open a Case with support so you will get advive directly from the source, along with fixes or workarounds specific to your scenario.

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