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 Restart Cron Task

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Nor Herman Afandi's profile image
Nor Herman Afandi posted 07-31-2023 04:32

Hi,

Does anyone know how to restart Cron Task Instances that didn't run because of the INACTIVE status of Location/Assets/Preventive Maintenance? I tried using the "Reload Request" option, but the Cron Task still not running in Maximo. Is there something I might be overlooking?

Cron Task Instances stop running after 16/07/2023.

   

Thank you,

Regards,

Herman

mark robbins's profile image
mark robbins

Hi Herman,

There are two aspects to this:

  • Getting the crontask running again
  • Understanding what has gone wrong

Getting the crontask running again

==

Before you take any action please:

export the contents of the TASKSCHEDULER table to Excel - you will need SQL level access to export this

Confirm that the date fields contain the date & time.

keep a copy safe.

That table contains details of all the crontasks that are scheduled and when/where they last ran. It will be useful when you want to understand why the crontask failed.

The first option to try is just stopping the crontask instance and then starting it again.

Entries should appear in the crontask history.

If that doesn't work then it suggests that the JVM running the crontask could be having serious problems.y

In that case you will need to restart the JVM

Understanding what has gone wrong

==

you should look at the SystemOut.log/SystemErr.log file for the time that the crontask should have run.

there are likely to be errors there.

if you aren't sure where those files are then please read my article here:

http://www.linkedin.com/pulse/introduction-most-important-maximo-log-file-mark-robbins

If there are no errors there then it could indicate that the JVM has experienced a serious error e.g. run out of memory and generated a heapdump.

If you get really stuck then reach out to me and I may be able to analyse the logs for clues.

best regards,

Mark