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 Service Request Work Center use of Table value specification

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James Hayes's profile image
James Hayes posted 10-26-2023 16:59

Has anyone gotten a Table domain to work as a look up in the SRWC?

I have added a table attribute with a table domain to my classification and use it in one of my ticket templates. If I create an SR in the Service Request module and apply that ticket template, it works. I'm able to go to the Specifications tab on the SR, the table attribute is listed and when I click select value the correct list of values are given as options. However, if you try to create the same SR in the SRWC the table attribute does not appear.

For example, I'd like to add a ticket template called "Move Asset". One of the attributes I'd like to capture is "New Location" with a table domain returning only operating locations associated with a certain system. I've setup the op_locations table domain and it returns the correct filtered list of locations. This works in the SR module, but not the SRWC.

Any ideas?

Steven Shull's profile image
Steven Shull posted 10-30-2023 13:48

Table domains are not supported in the work center. These specifications have a lookup defined on the classspec table to control which attributes need to be displayed. We couldn't handle that with the different frameworks between classic and work center so we don't display those table domains. 

In 8.11 with the new Maximo Mobile (which is also available in the web) SR experience, we do support table domains using a new process we've developed but it breaks each record down into value & description. The description field is determined by looking to see if a couple of fields exists (starting with the obvious description) but otherwise will only display the value (which we get from the table attribute defined on the specification). 

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