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Jacob Thompson's profile image
Jacob Thompson posted 02-25-2025 10:15

Hello everyone, I am currently in the process of getting upgraded from 7.6.2 into MAS and I still have so many questions about App Points that I want to make sure I understand all aspects of them.

But the one that really bothers me right now is I have some users who only have read access to a small portion of Maximo, would that upgrade them to a Limited user or would they end up in Self-Service. 

Then my follow up to that is if I have a user who has full access to three modules and makes them a Limited user but if they have read access to a fourth module will that also upgrade them into a Base user.

I cannot find any documentation directly confiriming or denying these scenarios so I am hoping those who are in MAS and App Points already could shed some light on this for me while I am busy cleaning up user permissions.

Thank you in advance for input since anything right now is better than nothing.

Jacob Thompson's profile image
Jacob Thompson posted 03-14-2025 10:38

After speaking with our Consultant I found out that yes read access to modules will not bump a user's permission level from for example Self-Service to Limited or Limited to Base User.

Wanted to let others know that while not directly stated the same rulings in the previous license model still is in use.

Travis Herron's profile image
Travis Herron posted 03-17-2025 09:11

I'd advise caution there.  The rights given to a Self-Service (unpaid) license are quite narrow.  I'd read over Licensing in Maximo Application Suite - IBM Documentation.  The way I read that, if you give Self-Service users access outside of those boundaries, you'd have to move them to a paid license of some sort.  Meanwhile, someone that is already at the "lowest" level, a Limited User, is granted read-only access to whatever you wish; so granting read access to other areas would not raise them to a higher (more-AppPoints-consuming) level such as Base or Premium.

Steven Shull's profile image
Steven Shull posted 03-18-2025 16:50

Travis is correct. Limited is required for even read-only access to most applications. Self-service entitles customers to use very specific applications (like the View SR application). Read access to any other applications (SR, WOTRACK, ASSET, etc.) requires Limited.

We allow reports to be emailed or the Maximo database to be connected to external reporting tools (such as Power BI) without needing licenses for those users. Depending on the use case, it might be better to expose this data in an external reporting tool. 

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