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 Warranty Parts Consumption by Vendor

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Dylan McNamara's profile image
Dylan McNamara posted 10-12-2023 12:17

What is the recommended way to issue parts to work orders when the work was performed by a vendor? In this case, they tell us what parts they used (which are mapped back to our Item numbers) and then we would like to add it to the Work Order actuals. 

It's not inventory that we purchased directly or have stocked in our storerooms. It's covered under a warranty with the OEM. 

We call them, they perform the repair and then inform us of what parts were used. 

Prashant Sharma's profile image
Prashant Sharma posted 10-13-2023 08:07

Hi Dylan,

On Work Order actuals tab, there is a checkbox "Outside" available, you can check this which represents that these items are consignment items not owned by you but kept on your site. This functionality of Consignment Items can be used for Non Rotating and Non Condition Enabled Items.

https://www.ibm.com/support/pages/maximo-support-desk-get-started-consignment-items

 

Dylan McNamara's profile image
Dylan McNamara posted 10-13-2023 08:33

This solution would require that the items are "stocked" in a storeroom, I believe and would not work. 

In this case, the items are own by the vendor and we don't track their stock. When attempting to add the items, even if you mark as "outside", requires us to pull it from a storeroom

Jeffery Murray's profile image
Jeffery Murray posted 10-13-2023 08:47

Hi Dylan,

Consider creating a no cost PO to order materials from the Vendor to the work order. Title the PO something like "Vendor Supplied Warranty Parts".

Dylan McNamara's profile image
Dylan McNamara posted 10-13-2023 10:31

Jeff,

I've been considering that as a "last resort" option:

  1. Equipment requires repair. Maximo WO Created and vendor notified (Parts required to repair are not yet identified)
  2. Vendor replaces parts and reports back the parts used and notes
  3. Technician would need to create the 'No Cost PO' and identify the parts
    1. Create PO
    2. Add parts for the lines under contract
    3. Receive parts to the Work Order
  4. Work Order details updated and proceed to close 

I am not a fan of having them create a PO and do the receipts, after the work is done. 

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