Maximo Open Forum

 View Only

 Work orders won’t come up unless you go to advanced search and click find

  • Administration
  • Everything Maximo
  • Infrastructure
Mitchell Brown's profile image
Mitchell Brown posted 01-19-2023 14:18

Hello, we recently come across a problem and was hoping someone may be able to help please  


we searched for some work orders using the filter fields and then pressed enter but find no records. If we then go to advanced search and click find, it finds all of the work orders.

does anyone know why it won’t find the work orders immediately without the need for going into advanced search please?

nothing is being changed in the advanced search but it seems to find them all. 

thank you in advance

Steven Shull's profile image
Steven Shull
Have you looked at the where clause being generated by each of the queries to determine how they're different? There's something different between the field on the list tab and the field in the advanced search. For example, the list tab could have a different relationship to the same child object. 

If you're not familiar with how to access the where clause that was generated, on the list tab there's a drop-down arrow near advanced search to view it.

Mitchell Brown's profile image
Mitchell Brown
Thank you for this Steven. I have had look where you told me. I have attached the where clause for both ways.
Gina Leonard's profile image
Gina Leonard
Hey Mitchell,
Check view manage Queries to make sure someone didn't turn on a default query by accident.  See the screenshot attached!  Hope it's something easy like this!
Thanks
Gina
Danielle Shaw's profile image
Danielle Shaw
It looks like the culprit is the beginning part of the query in your first screenshot: (mxrsource != 'FRC' or mxrsource is null)

The other query does not have that. So I am guessing that field is some other value besides FRC/blank for your WOs.

It could be a default query as suggested or possibly a where clause put in the the XML itself through application designer (see screenshot attached). You can find this dialog by clicking "presentation" so that it's highlighted green, then the "Control Properties" button (2 to the left of the delete node button).
Attachment  View in library