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 Workorder getting deleted after generation from PM

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Deepa P's profile image
Deepa P posted 10-27-2023 09:32

Hi All,

We found that workorder generated from a pm is not found. After users are generating the pm, it shows the wonum but on searching the wonum in the wotrack application, we don't find it. 

We tried duplicating the pm and generate the wo, but this time we can access the workorder. 

What can be the reason of this .we checked the automation scripts/ escalations but did not get anything related to this.

Pls share your thoughts on this.

Pankaj Dubey's profile image
Pankaj Dubey posted 10-30-2023 09:13

Hi Deepa,

Please check any security restriction applied on workorder tracking application because of which generated workorder is not qualifying in workorder tracking application. 

Did you check generated workorder in database? If work order is present in workorder table but not loaded in application then issues are data restriction, query mapped to application.

Did user have access to generated work order site ?

Travis Herron's profile image
Travis Herron posted 10-30-2023 09:14

My first guesses would be:

  1. There's something wrong with the SiteID for one of the users involved.  Check their settings for using the Site ID as a display filter.
  2. One of the Users could be in a Security Group that has data restrictions on the WORKORDER object that hide the record from them.
Deepa P's profile image
Deepa P posted 10-31-2023 00:30

Hi Pankaj,

The workorder is not present in the db too,neither in audit table. I checked and I was trying to replicate the issue. I am having access to the siteid where wo is getting generated.

Pankaj Dubey's profile image
Pankaj Dubey posted 10-31-2023 08:39

Hi Deepa,

Then possible issue is WONUM generated through add method but while save some exception occur because of that work order data not saved. Please check system log and error log for this issue.

In past we encounter this issue where user was getting success message of work order generation, but work order not generated in WOTRACK table on further analysis we found below exception in system logs

In past we encounter this issue because of below exception.

psdi.util.MXApplicationException:system#unsetDiscardable

at psdi.mbo.MboSet.setDiscardableFlag(MboSet.java:6248)

at psdi.mbo.MboSet.setFlag(MboSet.java:6191)

….

My suggestion is please check logs you will surely get some hint for this issue. 

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