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EZMaxPlanner: Mobile Planning and Scheduling App for Maximo

Optimize technician utilization and reduce costs Tuesday, May 25, 2021 | 11 AM EDT / 8 AM PDT Schedulers and planners in asset-intensive industries have to manage the inspection, maintenance and repair of thousands of assets and logistics across hundreds of events – but scheduling in...

 05-25-2021 | 11:00 - 12:00 ET


Event
UK&I Maximo User Group: Planning & Scheduling

Attend the May 27th UK&I Maximo User Group Meeting As we wrap up the Spring UK&I Maximo User Group, we venture into another round table discussion on the various ways of planning and scheduling and the various products for Maximo that some of our users are employing. Experts will be on...

 05-27-2021 | 13:00 - 15:00 GB


Discussion Reply
RE: Connection between SR priority and WO priority

Travis, there is a thread with resources on setting up the SR Work Center at https://moremaximo.com/communities/community-home/digestviewer/viewthread?MessageKey=87adabe3-0c99-4a98-93e2-9a10f5556bfb&CommunityKey=784e8753-d7af-4281-8463-e86f3b5d7076&tab=digestviewer#bm87adabe3-0c99-4a98...


Discussion Reply
RE: Connection between SR priority and WO priority

All, Thanks for the replies! We definitely want to move to the Service Request model, and so I'm trying to figure out how to best capitalize on the two different priority scales there. I kinda prefer how ITSM systems (even Control Desk) handle a priority field like this, making a grid of Impact...


Discussion Reply
RE: Connection between SR priority and WO priority

​Hi Travis - let me take a crack at this. In our organization we assign an internal priority to Maximo locations. Internal priorities are based on safety, operational and environmental impacts to the plant. This could be used to drive inventory levels as well but we will keep this simple for now...


Discussion Reply
RE: Connection between SR priority and WO priority

Travis, we recently did a similar thing implementing the Self Service Work Center. We use both the Reported Priority and the Internal Priority fields on the SR, and the Internal Priority is the field we have crossover to the work order. Reported priority is what the user selects when submitting...


Discussion Reply
RE: Connection between SR priority and WO priority

It looks like the out of the box domain, TICKET2WO (Create WO from Ticket), does not have the internal or reported priority on the ticket / sr, referenced to crossover to the work order. So, whichever matches your work order priority domain should work, and if no domain on the work order, then I...



Discussion Post
Connection between SR priority and WO priority

Hi all, We're not yet using Service Requests for getting the requested work into the system (lots of bad reasons why, but in short, the Self Service Work Center and improvements we hope to make soon while we move to the cloud are making this a possibility). Let's assume we get there. The...


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