Maximo Open Forum

Hello all, we do not have Service Provider, and probably won't be getting it, but I am looking for a better way to track our customers in Maximo.  One way is to create a custom Company Type of "Customer" for the Company Master application in the COMPTYPE domain.  

Is there any reason an expert might say this is a bad solution?  

My thought is that then I can use a custom field in the Asset's application to add records from the Companies application as the customer, either if they are the owner of the asset or if they are the only customer of the product produced by that asset.  

Hello all, we do not have Service Provider, and probably won't be getting it, but I am looking for a better way to track our customers in Maximo.  One way is to create a custom Company Type of "Customer" for the Company Master application in the COMPTYPE domain.  

Is there any reason an expert might say this is a bad solution?  

My thought is that then I can use a custom field in the Asset's application to add records from the Companies application as the customer, either if they are the owner of the asset or if they are the only customer of the product produced by that asset.  

Expanding on Travis's question, Service Provider enables end users from that vendor to access the system and see only their assets, work orders, etc. It supports different SLA calculations for different customers. It supports customer billing. It supports the concept of customer hierarchies. It provides a lot of additional features that you may or may not need in your use case.

If this is for your own team to track who the equipment is for without impacting other flows like billing, end user access, etc. then I would agree Service Provider is overkill and companies should work fine. 

Hello all, we do not have Service Provider, and probably won't be getting it, but I am looking for a better way to track our customers in Maximo.  One way is to create a custom Company Type of "Customer" for the Company Master application in the COMPTYPE domain.  

Is there any reason an expert might say this is a bad solution?  

My thought is that then I can use a custom field in the Asset's application to add records from the Companies application as the customer, either if they are the owner of the asset or if they are the only customer of the product produced by that asset.