Maximo Open Forum

Hi! I'm having an issue. For some reason, users are getting an error when executing the report. Checking it on the log file says the following: 

[3/7/25, 23:55:25:525 GMT] 00002be2 SystemOut                                                    O 07 Mar 2025 23:55:25:524 [DEBUG] [MXServer] [] Generated exception
psdi.util.MXSystemException: BMXAA4187E - The relationship WFTOOLBAR does not exist for business object REPORT. Verify that the relationship specified in parameter WFTOOLBAR exists in the Maxrelationship table.

The fun fact is I can't get this error when I try to replicate the error with maxadmin user or even when logging like the users who have this problem; reports run perfectly. Does anyone have an idea of why this is happening? Or know something about this relation? I've searched for this relation in other MAS environments but have gotten nothing.

Hi Axel. I would be very surprised if that was the cause of the problem.

That relates to a Maximo relationship.

"Hi! I'm having an issue. For some reason, users are getting an error when executing the report. Checking it on the log file says the following: "

What is the precise error that they are seeing?

Are they seeing red text with a + sign when the report is displayed?

If they are then there is usually additional information to see.

Are you running the report for exactly the same record/conditions that they are using?

If you aren't then the report could run fine.

Have you enabled the http_access.log to see what requests are being sent to the JVM running the report?

Is your system configured to run BIRT reports on a separate BIRT POD?

If it is then are you checking the logs for the correct pod?

[3/7/25, 23:55:25:525 GMT] 00002be2 SystemOut                                                    O 07 Mar 2025 23:55:25:524 [DEBUG] [MXServer] [] Generated exceptionpsdi.util.MXSystemException: BMXAA4187E - The relationship WFTOOLBAR does not exist for business object REPORT. Verify that the relationship specified in parameter WFTOOLBAR exists in the Maxrelationship table.