I have an escalation that has three "setvalue" actions (two YORN and a date/time of now()). The "Repeat?" flag is not set in the escalation point definition, but the actions are executed every time the escalation runs. The problem is the date/time is always updated. I thought once a record was touched by an escalation it gets ignored on subsequent runs.
Not sure if this has anything to do with it, but where clause dataset is the same every time (at least in my short 5-minute testing). But again, I thought it was a run-once mechanism when "Repeat?" was blank.
#Administration
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Jason Johnson
RSI
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