Maximo Open Forum

We are on Maximo 7.6.1.3.  We are implementing the "Submit a Service Request" Work Center.

In the past we have sent out hyperlinks in communication templates to the technician working the ticket 
https://<SERVER>:443/maximo/ui/maximo.jsp?event=loadapp&value=sr&uniqueid=:ticketuid
but this obviously takes you to the Service Desk --> Service Request application

Is it possible to link directly to self-service "Submit a Service Request" Work Center and open a specific Service Request?
#MaximoUserGroups
#WorkCenters

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Eric Burkland
San Diego County Water Authority
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You need to point to maximo-x application for any Work Center in the URL. For example, this URL will open Submit A Service Request Work Center -

https://<server:port>maximo-x/#/selfservice

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Prashant Sharma
Sedin Technologies
Connect with me @ https://www.linkedin.com/in/psharmamaximo/

#IBM Champion 2022
#IBM Champion 2023
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So long as the ticket remains active, you can hyperlink directly to it with the following URL:

https://[host]/maximo-x/?uid=:ticketuid#/selfservice/active/detail

If the ticket is no longer active, it can be referenced like this:

https://[host]/maximo-x/?uid=:ticketuid#/selfservice/history/detail

Obviously email doesn't give you the luxury of knowing what the status of the ticket will be when the user clicks the link. So you can either:

1. Assume active - if the ticket is no longer active then the user will see a blank page. You'll likely need to train them on that possibility and what to do.
2. Establish a proxy URL that can take the "ticketuid" as a parameter, look up the status of the ticket, and forward the user to the proper address.

Hope this helps,

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Alex Walter
A3J Group, LLC
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Thanks for your help.  

Cheers,

Eric

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Eric Burkland
San Diego County Water Authority
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Original Message:
Sent: 02-10-2023 08:17
From: Alex Walter
Subject: Hyperlink to Submit a Service Request Work Center

So long as the ticket remains active, you can hyperlink directly to it with the following URL:

https://[host]/maximo-x/?uid=:ticketuid#/selfservice/active/detail

If the ticket is no longer active, it can be referenced like this:

https://[host]/maximo-x/?uid=:ticketuid#/selfservice/history/detail

Obviously email doesn't give you the luxury of knowing what the status of the ticket will be when the user clicks the link. So you can either:

1. Assume active - if the ticket is no longer active then the user will see a blank page. You'll likely need to train them on that possibility and what to do.
2. Establish a proxy URL that can take the "ticketuid" as a parameter, look up the status of the ticket, and forward the user to the proper address.

Hope this helps,

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Alex Walter
A3J Group, LLC
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