So long as the ticket remains active, you can hyperlink directly to it with the following URL:
https://[host]/maximo-x/?uid=:ticketuid#/selfservice/active/detail
If the ticket is no longer active, it can be referenced like this:
https://[host]/maximo-x/?uid=:ticketuid#/selfservice/history/detail
Obviously email doesn't give you the luxury of knowing what the status of the ticket will be when the user clicks the link. So you can either:
- Assume active - if the ticket is no longer active then the user will see a blank page. You'll likely need to train them on that possibility and what to do.
- Establish a proxy URL that can take the "ticketuid" as a parameter, look up the status of the ticket, and forward the user to the proper address.
Hope this helps,
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Alex Walter
A3J Group, LLC
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Original Message:
Sent: 02-08-2023 11:07
From: Eric Burkland
Subject: Hyperlink to Submit a Service Request Work Center
We are on Maximo 7.6.1.3. We are implementing the "Submit a Service Request" Work Center.
In the past we have sent out hyperlinks in communication templates to the technician working the ticket
https://<SERVER>:443/maximo/ui/maximo.jsp?event=loadapp&value=sr&uniqueid=:ticketuid
but this obviously takes you to the Service Desk --> Service Request application
Is it possible to link directly to self-service "Submit a Service Request" Work Center and open a specific Service Request?
#MaximoUserGroups
#WorkCenters
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Eric Burkland
San Diego County Water Authority
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