Maximo Open Forum

Hello,

I have attempted to escalate a Work Order from an employee who has left and is inactive within a group of employees.

The steps I followed:

• I created an Action

• I created an Escalation, set Escalation Points = 1, and linked it to the created Action

Although the escalation is active, the Owner of the created Work Orders does not change.

Do you have any suggestions on what I might have missed or what I should review?

Thank you in advance!

Try using the applyOwner method instead.