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  • 1.  Operational Dashboards

    Posted 21 days ago

    I am creating a new dashboard and adding work queues.  I have added a few from wotrack and  1 from purchase requisitions and was adding from purchase orders when i received this error message.  I checked all of the objects structures and security but still keep getting this message.  I didn't see this error until i added the purchase orders and now none of my work views are visible can someone please assist. Below is a screen shot of my error. 


    #Administration
    #Analytics
    #Customizations
    #MaximoUserGroups
    #WorkManagement

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    DESIREE HARSHMAN
    Boeing
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  • 2.  RE: Operational Dashboards

    Posted 18 days ago

    You can check the server logs to get the exact error, but I would assume the saved query has an order by in it which is leading to the REST API error. At a high level, when the query has an order by and the REST API tries to provide an order by, it leads to a query like below (replacing querycolumns with the columns in the saved query and restcolumns with the order by provided by the REST API query parameters):

    order by querycolumns order by restcolumns

    The REST API doesn't replace the order by from the saved query and just adds to it which leads to an invalid SQL query. If you want to use the query in the Operational Dashboard you unfortunately need to remove the order by in the query. 



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    Steven Shull
    Naviam
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  • 3.  RE: Operational Dashboards

    Posted 17 days ago

    Hi, Steven. Any idea if this is something IBM may eventually fix, or is this just the direction Operational Dashboards are moving in? We rely pretty heavily on ORDER BY statements in our classic Start Center result sets. Sounds like queues/tables in ODs don't handle saved queries the same way. Just curious whether this is a temporary limitation of the new architecture, or if they're just moving away from MBO-based sorting and filtering and handling it differently going forward. Thanks!



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    Kristina Strozzo
    Great Dane
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  • 4.  RE: Operational Dashboards

    Posted 17 days ago

    It would be interesting to see what IBM say if someone raised a PMR for this.

    Technically the OOB functionality is causing a failure and generating an error.... so it could be raised with IBM

    I suspect that they would publish a technote but the best long term solution would be a code change



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    mark robbins
    Cohesive
    IBM Champion 2017-2024 Inclusive
    See my blog on Maximo support related topics here:
    https://www.linkedin.com/pulse/maximo-support-advice-from-non-ibm-engineer-article-mark-robbins/
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  • 5.  RE: Operational Dashboards

    Posted 16 days ago

    It's not accepted as a defect but was accepted as an idea a while ago: Support for "order by" | IBM Sustainability Software - Ideas Portal



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    Steven Shull
    Naviam
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  • 6.  RE: Operational Dashboards

    Posted 15 days ago

    I submitted this idea quite a while ago and would love to see it implemented. Drop a vote if you agree!

    Thanks, 



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    Alex Walter
    A3J Group LLC
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  • 7.  RE: Operational Dashboards

    Posted 17 days ago

    Steven's advice sounds valid. It would help if you could post the actual error message that is being seen in the logs.
    If we can see the error message then we can confirm that there are no other problems



    ------------------------------
    mark robbins
    Cohesive
    IBM Champion 2017-2024 Inclusive
    See my blog on Maximo support related topics here:
    https://www.linkedin.com/pulse/maximo-support-advice-from-non-ibm-engineer-article-mark-robbins/
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  • 8.  RE: Operational Dashboards

    Posted 17 days ago

    I actually took out the order by in the query and it fixed the issue.  Thank you!



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    DESIREE HARSHMAN
    Boeing
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