Maximo Open Forum

Good Afternoon,
 I'm very.. new to Maximo (version 7.6.0.4 - Cloud) but not technology.

Never worked in asset management but have worked somewhat in BMC's Work Order management system. 

We currently have a time wasting process of user request sent via email from a web form to a workflow controller that then creates the WO in Maximo.

BMC has an email listener that takes the email and converts to a WO based on the subject line parameter.

First does Maximo have any function like this ? 

If Maximo does not have this feature I then would like to developed my own web portal for user to request service and allow the application to add the WO. The development platform would likely be either Oracle APEX (low-code development platform) or Abode ColdFusion.  How would data get push into Maximo  (XML, JSON, custom API etc.) ? 

Sorry for such a newbie question, bear with me.

Thanks
D Keith Henderson
#Integrations

------------------------------
Keith Henderson
University of Louisville Physical Plant
------------------------------

Lots of options here.

Email Listener: https://www.ibm.com/docs/en/mam/7.6.0?topic=ceml-e-mail-listeners-overview
Email Listener config: https://www.ibm.com/support/pages/configuring-e-mail-listener-maximo
Maximo Service Request - Self-Service Users Mainly would use this: https://www.ibm.com/docs/en/mfsp/7.6.1?topic=overviews-service-requests

Not sure what BMC is, but perhaps it does not matter.

------------------------------
Christopher Winston
Projetech Inc.
------------------------------

Original Message:
Sent: 10-18-2022 15:37
From: Keith Henderson
Subject: Pathways into Maximo Data/Tables

Good Afternoon,
 I'm very.. new to Maximo (version 7.6.0.4 - Cloud) but not technology.

Never worked in asset management but have worked somewhat in BMC's Work Order management system. 

We currently have a time wasting process of user request sent via email from a web form to a workflow controller that then creates the WO in Maximo.

BMC has an email listener that takes the email and converts to a WO based on the subject line parameter.

First does Maximo have any function like this ? 

If Maximo does not have this feature I then would like to developed my own web portal for user to request service and allow the application to add the WO. The development platform would likely be either Oracle APEX (low-code development platform) or Abode ColdFusion.  How would data get push into Maximo  (XML, JSON, custom API etc.) ? 

Sorry for such a newbie question, bear with me.

Thanks
D Keith Henderson
#Integrations

------------------------------
Keith Henderson
University of Louisville Physical Plant
------------------------------

One thing to keep in mind is the Maximo E-Mail Listener works out of the box with the TICKET object which means SR, INCIDENT and PROBLEM applications and not WORKORDER. Some options are to create an SR which in turn creates the Work Order or alternatively you can create an Automation script which you link to the workflow for your e-mail listener that will create the Work Order. There are some threads on how you can accomplish this using an Automation script in the IBM Community https://community.ibm.com/community/user/asset-facilities/viewdocument/example-update-wo-start-and-finis?CommunityKey=ed77c224-45e2-47b0-b574-cc31496f9a41&tab=librarydocuments

Mike

------------------------------
Michael Marsonet
OSV Advisory Inc.
------------------------------

Original Message:
Sent: 10-18-2022 15:57
From: Christopher Winston
Subject: Pathways into Maximo Data/Tables

Lots of options here.

Email Listener: https://www.ibm.com/docs/en/mam/7.6.0?topic=ceml-e-mail-listeners-overview
Email Listener config: https://www.ibm.com/support/pages/configuring-e-mail-listener-maximo
Maximo Service Request - Self-Service Users Mainly would use this: https://www.ibm.com/docs/en/mfsp/7.6.1?topic=overviews-service-requests

Not sure what BMC is, but perhaps it does not matter.

------------------------------
Christopher Winston
Projetech Inc.

Original Message:
Sent: 10-18-2022 15:37
From: Keith Henderson
Subject: Pathways into Maximo Data/Tables

Good Afternoon,
 I'm very.. new to Maximo (version 7.6.0.4 - Cloud) but not technology.

Never worked in asset management but have worked somewhat in BMC's Work Order management system. 

We currently have a time wasting process of user request sent via email from a web form to a workflow controller that then creates the WO in Maximo.

BMC has an email listener that takes the email and converts to a WO based on the subject line parameter.

First does Maximo have any function like this ? 

If Maximo does not have this feature I then would like to developed my own web portal for user to request service and allow the application to add the WO. The development platform would likely be either Oracle APEX (low-code development platform) or Abode ColdFusion.  How would data get push into Maximo  (XML, JSON, custom API etc.) ? 

Sorry for such a newbie question, bear with me.

Thanks
D Keith Henderson
#Integrations

------------------------------
Keith Henderson
University of Louisville Physical Plant
------------------------------

Hmm, your site sounds familiar. Would you consider using one of the out of the box web based solutions for Maximo? There is desk top Service Requests, for example (and I believe there is an anonymous access method now). With templates, you can exquisitely customize service requests to constrain some user input to assist automating your work flow processes. Once you get an mbo/record into Maximo, the possibilities are really endless...

------------------------------
keith simmons
Aquitas Solutions
------------------------------

Original Message:
Sent: 10-18-2022 15:37
From: Keith Henderson
Subject: Pathways into Maximo Data/Tables

Good Afternoon,
 I'm very.. new to Maximo (version 7.6.0.4 - Cloud) but not technology.

Never worked in asset management but have worked somewhat in BMC's Work Order management system. 

We currently have a time wasting process of user request sent via email from a web form to a workflow controller that then creates the WO in Maximo.

BMC has an email listener that takes the email and converts to a WO based on the subject line parameter.

First does Maximo have any function like this ? 

If Maximo does not have this feature I then would like to developed my own web portal for user to request service and allow the application to add the WO. The development platform would likely be either Oracle APEX (low-code development platform) or Abode ColdFusion.  How would data get push into Maximo  (XML, JSON, custom API etc.) ? 

Sorry for such a newbie question, bear with me.

Thanks
D Keith Henderson
#Integrations

------------------------------
Keith Henderson
University of Louisville Physical Plant
------------------------------

btw, consider upgrading to a more recent release of Maximo...

------------------------------
keith simmons
Aquitas Solutions
------------------------------

Original Message:
Sent: 10-18-2022 15:37
From: Keith Henderson
Subject: Pathways into Maximo Data/Tables

Good Afternoon,
 I'm very.. new to Maximo (version 7.6.0.4 - Cloud) but not technology.

Never worked in asset management but have worked somewhat in BMC's Work Order management system. 

We currently have a time wasting process of user request sent via email from a web form to a workflow controller that then creates the WO in Maximo.

BMC has an email listener that takes the email and converts to a WO based on the subject line parameter.

First does Maximo have any function like this ? 

If Maximo does not have this feature I then would like to developed my own web portal for user to request service and allow the application to add the WO. The development platform would likely be either Oracle APEX (low-code development platform) or Abode ColdFusion.  How would data get push into Maximo  (XML, JSON, custom API etc.) ? 

Sorry for such a newbie question, bear with me.

Thanks
D Keith Henderson
#Integrations

------------------------------
Keith Henderson
University of Louisville Physical Plant
------------------------------

Thanks for all the suggestions. Like I said only 2 weeks into Maximo, lots to do including upgrading.

------------------------------
Keith Henderson
University of Louisville Physical Plant
------------------------------

Original Message:
Sent: 10-19-2022 12:43
From: keith simmons
Subject: Pathways into Maximo Data/Tables

btw, consider upgrading to a more recent release of Maximo...

------------------------------
keith simmons
Aquitas Solutions

Original Message:
Sent: 10-18-2022 15:37
From: Keith Henderson
Subject: Pathways into Maximo Data/Tables

Good Afternoon,
 I'm very.. new to Maximo (version 7.6.0.4 - Cloud) but not technology.

Never worked in asset management but have worked somewhat in BMC's Work Order management system. 

We currently have a time wasting process of user request sent via email from a web form to a workflow controller that then creates the WO in Maximo.

BMC has an email listener that takes the email and converts to a WO based on the subject line parameter.

First does Maximo have any function like this ? 

If Maximo does not have this feature I then would like to developed my own web portal for user to request service and allow the application to add the WO. The development platform would likely be either Oracle APEX (low-code development platform) or Abode ColdFusion.  How would data get push into Maximo  (XML, JSON, custom API etc.) ? 

Sorry for such a newbie question, bear with me.

Thanks
D Keith Henderson
#Integrations

------------------------------
Keith Henderson
University of Louisville Physical Plant
------------------------------