Maximo Open Forum

Here is Technote from IBM about this error-

https://www.ibm.com/support/pages/pdf-attachments-maximo-record-are-not-printed-direct-print-attachments-action-if-they-include-incorrect-trailer

Thank Prashant Sharma, that mean there is no other way to handle this error? For example repairing the PDF file, etc.

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[Acey] [Nguyen]
[NGS]
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Original Message:
Sent: 01-11-2024 00:43
From: Prashant Sharma
Subject: Report: Print with attachment problem.

Here is Technote from IBM about this error-

https://www.ibm.com/support/pages/pdf-attachments-maximo-record-are-not-printed-direct-print-attachments-action-if-they-include-incorrect-trailer

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Prashant Sharma
Sedin Technologies
Connect with me @ https://www.linkedin.com/in/psharmamaximo/

#IBM Champion 2022
#IBM Champion 2023

I got same error and IBM mentioned that is fixed on MAS, but they doesn't have plans to do it for MAM. Hope IBM replaces that 3rd party component!

I was trying to identify the "bad" trailer, bue I can't find which exactly is.

Thank Prashant Sharma, that mean there is no other way to handle this error? For example repairing the PDF file, etc.

Here is Technote from IBM about this error-

https://www.ibm.com/support/pages/pdf-attachments-maximo-record-are-not-printed-direct-print-attachments-action-if-they-include-incorrect-trailer

At this time, I haven't found any public document from IBM.
I raised a case and this is the conclusion. Hope it helps you.

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We have been checking internally and have come to a conclusion.

Unfortunately, not all attachments uploaded to the Case, as you know, worked for TPAE 761.x, that is, the iText Software (Library) is unable to convert all Scanned files, as I had previously mentioned.

That said, we released our new versions of Maximo Application Suite 8.x, and fixed this problem by using the GroupDocs Converter Software (Library), which when tested in our Lab with its Attachments, all worked as expected.

Our best suggestion at the moment would be to encourage you to Upgrade to the Maximo Application Suite 8.x, where you will no longer face these types of problems. But, we are aware of the Companies' Bureaucracies, in choosing to continue with the Maximo TPAE 761.X. Therefore, we recommend that you upgrade to the most recent version of TPAE, which is 7613, as version 7612 will become Obsolete from January onwards, where corrections will no longer be released.

With this, we could make a request to the Dev team, so that they evaluate the possibility of updating this iText Library to the GroupDocs Converter, but we cannot guarantee that this will be effective.

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