I created a Ticket Template with activities which when applied to a SR creates ACTIVITY records.
However when all the ACTIVITES are COMP, it does not automatically change the SR status to RESOLVED.
When a FOLLO-UP work order is created directly from the SR, it automatically changes SR's status to RESOLVED once the WORKORDER is COMPLETE. I was expecting a similar behavior with ticket template & activities.
I did notice that the ACTIVITIES are not create as FOLLOW-UP even though the ACTIVITY has a Origrecordid and origrecordclass of the SR. May be that's the reason.
Would appreciate any insights or ideas to resolve this.
Thank you!
#Administration------------------------------
Megha Tatiya
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