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 Adding attachments and certain extensions throw error if print is checked.

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Pat Galloway's profile image
Pat Galloway posted 05-19-2023 16:07

Hi All, 
I am on Maximo 7.6.1.3 and adding attachments on workorders.  On some file types - example .docb and .html   I get following error ...  

BMXAA6152E - This file type cannot be printed. To attach this file type, clear the Print attached document with report if printable type? check box.

I am able to add these file types but can not set print flag.   I see system property for allowed extensions but I don't see where  allowed printable types are maintained within maximo.   Any help would be appreciated.

Megan Matthews's profile image
Megan Matthews posted 05-20-2023 16:23

Have you tried setting the mxe.report.AttachDoc.validateURL to false? This has fixed a lot of attachment issues for us. 

Pat Galloway's profile image
Pat Galloway posted 05-22-2023 08:12

Thanks Megan, that is a good point suggestion. However,  mxe.report.AttachDoc.validateURL was already set to false. 

Stevie Holloway's profile image
Stevie Holloway posted 09-07-2023 10:54

Hi Pat,

I don't know if this applies to your situation, but you might try the instructions in this URL:

https://www.ibm.com/support/pages/bmxaa6583e-file-type-not-allowed

Pat Galloway's profile image
Pat Galloway posted 09-07-2023 16:32

Hey thanks Stevie for link.   I ended up creating auto script on doclinks that would control what attachments were flagged printable . This way we bypassed the error message that was causing users to re-attach all documents they tried to add even if one was a non printable. 

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