Maximo Open Forum

 View Only

 blank screen during Manage activation process

Jump to  Best Answer
  • Maximo Application Suite
Jan Ondrušek's profile image
Jan Ondrušek posted 07-20-2023 15:32

Hello, I would like to ask for help or hint what to check. I cannot activate Manage 8.6.2 because when I click on Activate button page is reloaded end it finish with blank page.

This is not new instance, it was already upgraded several time. Mas core is in version 8.10.2

It's deactivated now because the same situation occurred  (blank screen) when I wanted to update configuration, so I deactivated manage to try activation but it didn't help ;)

It looks to me like issue with code. Maybe some file/function is corrupted. 

Thank you for any suggestion/hint where could be problem.

error from developer console in web browser

Jiang Monge's profile image
Jiang Monge posted 07-21-2023 09:01  Best Answer

I encountered the same issue, and submitted to ibm support, and per ibm development, they are going to fix this in 8.11.  At the mean time they gave me an workaround which worked for us.

workaround steps provided by ibm development: ('test' is the instance id in our environment)

- Create a new secret with the name `test-manage-d--es` with the content from `test-manage-db--es`

- Make sure **manage** CR is using the new secrete under `settings.db.encryptionSecret` in the yml file

Related Content