Maximo Open Forum

Hi Experts,

We are getting an error below after configuring jms stores:

02 Mar 2026 10:39:13:031 [INFO] [MXServer] [CID-CRON-228059] cronAction start for Integration crontask JMSQSEQCONSUMER.SEQQOUT for queue=jms/maximo/int/queues/sqout with selector= for server MXServer
...
[err] java.lang.NullPointerException: Cannot read the array length because "buf" is null
[err]   at java.base/java.io.ByteArrayInputStream.<init>(ByteArrayInputStream.java:109)
[err]   at psdi.iface.mic.MicUtil.deserialize(MicUtil.java:943)
[err]   at psdi.iface.jms.MessageErrorHandler.getErrorMsgForSeqQueue(MessageErrorHandler.java:223)
[err]   at psdi.iface.jms.JMSQueueCronTask.getMessage(JMSQueueCronTask.java:420)
[err]   at psdi.iface.jms.JMSQueueCronTask.cronAction(JMSQueueCronTask.java:284)
[err]   at psdi.server.CronTaskManager.callCronMethod(CronTaskManager.java:2597)
[err]   at psdi.server.CronTaskManager$CronThread.run(CronTaskManager.java:3516)
[err]   at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539)
[err]   at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
[err]   at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:304)
[err]   at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
[err]   at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
[err]   at java.base/java.lang.Thread.run(Thread.java:853)
02 Mar 2026 10:39:13:266 [ERROR] [MXServer] [CID-CRON-228059] Cannot invoke "java.util.Map.put(java.lang.Object, java.lang.Object)" because "msgProperties" is null
java.lang.NullPointerException: Cannot invoke "java.util.Map.put(java.lang.Object, java.lang.Object)" because "msgProperties" is null
        at psdi.iface.jms.MessageErrorHandler.getErrorMsgForSeqQueue(MessageErrorHandler.java:224) ~[businessobjects.jar:?]
        at psdi.iface.jms.JMSQueueCronTask.getMessage(JMSQueueCronTask.java:420) [businessobjects.jar:?]
        at psdi.iface.jms.JMSQueueCronTask.cronAction(JMSQueueCronTask.java:284) [businessobjects.jar:?]
        at psdi.server.CronTaskManager.callCronMethod(CronTaskManager.java:2597) [businessobjects.jar:?]
        at psdi.server.CronTaskManager$CronThread.run(CronTaskManager.java:3516) [businessobjects.jar:?]
        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539) [?:?]
        at java.util.concurrent.FutureTask.run(FutureTask.java:264) [?:?]
        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:304) [?:?]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136) [?:?]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635) [?:?]
        at java.lang.Thread.run(Thread.java:853) [?:?]
02 Mar 2026 10:39:13:277 [ERROR] [MXServer] [CID-CRON-228059] Cannot invoke "java.util.Map.get(java.lang.Object)" because "msgProperties" is null
java.lang.NullPointerException: Cannot invoke "java.util.Map.get(java.lang.Object)" because "msgProperties" is null
        at psdi.iface.jms.MessageErrorHandler.handleError(MessageErrorHandler.java:445) [businessobjects.jar:?]
        at psdi.iface.jms.JMSQueueCronTask.handleError(JMSQueueCronTask.java:592) [businessobjects.jar:?]
        at psdi.iface.jms.JMSQueueCronTask.getMessage(JMSQueueCronTask.java:543) [businessobjects.jar:?]
        at psdi.iface.jms.JMSQueueCronTask.cronAction(JMSQueueCronTask.java:284) [businessobjects.jar:?]
        at psdi.server.CronTaskManager.callCronMethod(CronTaskManager.java:2597) [businessobjects.jar:?]
        at psdi.server.CronTaskManager$CronThread.run(CronTaskManager.java:3516) [businessobjects.jar:?]
        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539) [?:?]
        at java.util.concurrent.FutureTask.run(FutureTask.java:264) [?:?]
        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:304) [?:?]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136) [?:?]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635) [?:?]
        at java.lang.Thread.run(Thread.java:853) [?:?]
02 Mar 2026 10:39:13:278 [INFO] [MXServer] [CID-CRON-228059] cronAction end for Integration crontask JMSQSEQCONSUMER.SEQQOUT for queue=jms/maximo/int/queues/sqout with selector= for server MXServer
02 Mar 2026 10:39:13:308 [INFO] [MXServer] [CID-CRON-228059] BMXAA6378I - USER = (MAXADMIN) SPID = (The database session identifier (spid) could not be retrieved for logging.)BMXAA6379I - Application (CrontaskManager) :select lastrun from taskscheduler where  taskname =JMSQSEQCONSUMER.SEQQOUT
02 Mar 2026 10:39:13:309 [INFO] [MXServer] [CID-CRON-228059] JMSQSEQCONSUMER.SEQQOUT lastRun=2026-03-02 11:39:12.0
02 Mar 2026 10:39:13:309 [INFO] [MXServer] [CID-CRON-228059] BMXAA6378I - USER = (MAXADMIN) SPID = (The database session identifier (spid) could not be retrieved for logging.)BMXAA6379I - Application (CrontaskManager) :update taskscheduler  set lastend =  ?  , servertimestamp =  ?  where servername =  ?  and taskname =  ?
02 Mar 2026 10:39:13:312 [INFO] [MXServer] [CID-CRON-228059] Correlated data: BEGIN InstanceName:SEQQOUT TaskName:JMSQSEQCONSUMER Activity:ACTION ElapsedTime:281 ms  END
02 Mar 2026 10:39:13:312 [INFO] [MXServer] [] BMXAA6378I - USER = (MAXADMIN) SPID = (system#spidnotfound)BMXAA6379I - Application (CrontaskManager) :select lastrun from taskscheduler where  taskname = 'JMSQSEQCONSUMER.SEQQOUT' and seed= 2232805
02 Mar 2026 10:39:14:565 [INFO] [MXServer] [] BMXAA6719I - USER = (MXINTADM) SPID = (The database session identifier (spid) could not be retrieved for logging.) app (null) object (LOGREQUEST) : select * from logrequest  order by requestts desc
02 Mar 2026 10:39:14:932 [INFO] [MXServer] [] BMXAA6378I - USER = (MAXADMIN) SPID = (The database session identifier (spid) could not be retrieved for logging.)BMXAA6379I - Application (CrontaskManager) :select seed,servertimestamp,lastrun, lastend from taskscheduler where  taskname = 'AsyncImmediateJobCron.AsyncImmediate'
02 Mar 2026 10:39:14:934 [INFO] [MXServer] [] BMXAA6378I - USER = (MAXADMIN) SPID = (The database session identifier (spid) could not be retrieved for logging.)BMXAA6379I - Application (CrontaskManager) :select seed,servertimestamp,lastrun, lastend from taskscheduler where  taskname = 'JMSQSEQCONSUMER.SEQQIN'
02 Mar 2026 10:39:14:936 [INFO] [MXServer] [] BMXAA6378I - USER = (MAXADMIN) SPID = (The database session identifier (spid) could not be retrieved for logging.)BMXAA6379I - Application (CrontaskManager) :update taskscheduler  set servername =  ?  , seed =  ?  , lastrun =  ?  , servertimestamp =  ?  where taskname =  ?  and seed <=  ?  and (lastend < ? or lastend is null)
02 Mar 2026 10:39:14:940 [INFO] [MXServer] [] BMXAA6378I - USER = (MAXADMIN) SPID = (The database session identifier (spid) could not be retrieved for logging.)BMXAA6379I - Application (CrontaskManager) :update taskscheduler  set servername =  ?  , seed =  ?  , lastrun =  ?  , servertimestamp =  ?  where taskname =  ?  and seed <=  ?  and (lastend < ? or lastend is null)
02 Mar 2026 10:39:14:940 [INFO] [MXServer] [] BMXAA6719I - USER = (MAXADMIN) SPID = (The database session identifier (spid) could not be retrieved for logging.) app (null) object (CRONTASKINSTANCE) : select * from crontaskinstance  where crontaskname= 'AsyncImmediateJobCron'  and instancename= 'AsyncImmediate'
02 Mar 2026 10:39:14:942 [INFO] [MXServer] [] BMXAA6719I - USER = (MAXADMIN) SPID = (system#spidnotfound) app (null) object (CRONTASKPARAM) : select * from crontaskparam  where crontaskname= 'AsyncImmediateJobCron'  and instancename= 'AsyncImmediate'
02 Mar 2026 10:39:14:943 [INFO] [MXServer] [] BMXAA6719I - USER = (MAXADMIN) SPID = (The database session identifier (spid) could not be retrieved for logging.) app (null) object (CRONTASKINSTANCE) : select * from crontaskinstance  where crontaskname= 'JMSQSEQCONSUMER'  and instancename= 'SEQQIN'
02 Mar 2026 10:39:14:944 [INFO] [MXServer] [] BMXAA6719I - USER = (MAXADMIN) SPID = (The database session identifier (spid) could not be retrieved for logging.) app (null) object (CRONTASKPARAM) : select * from crontaskparam  where crontaskname= 'AsyncImmediateJobCron'  and instancename= 'AsyncImmediate'
02 Mar 2026 10:39:14:945 [INFO] [MXServer] [] BMXAA6719I - USER = (MAXADMIN) SPID = (The database session identifier (spid) could not be retrieved for logging.) app (null) object (CRONTASKPARAM) : select * from crontaskparam  where crontaskname= 'JMSQSEQCONSUMER'  and instancename= 'SEQQIN'

We also checked in External System under Add/Modify Queues and able to get count result for the queues.

Please advise.

Thanks.