Maximo Open Forum

We are using a variety of SLA's types for work orders and tickets. All resolution commitments typically start from the REPORTED DATE. 

We would like to be able to setup " Next Day"  or " Next Business day"  commitments, but this doesn't seems to work as all dates you can apply the SLA from are date/time fields.

Example:

Ticket reported on Monday 1/1/24  at  10:23
Commitment to resolve is + 1 day 
Results in a target resolution of 2/1/24 at 10:23

We would like to setup the commitments as:

• next day, resulting in a target resolution of 3/1/24 00:00
• next business day, resulting in a target resolution of 3/1/24 17:00 (assuming the business day calendar ends at 17:00 / 5pm)

Any thoughts on if/how this can be achieved?

Thanks, Ruud