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 MAS 8.11.12: Creating WO's Defaulting to Incorrect Asset for Satellite Location

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Philip Marrone's profile image
Philip Marrone posted 10-08-2024 11:59

We are experiencing an issue where, when creating a new Work Order (WO) in Manage for one of our Satellite Locations, the system is defaulting the Asset to a default Asset, automatically. How do I change this default Asset or remove it altogether?

Steps to Reproduce:

  1. Navigate to the Work Order Tracking application.
  2. Select Satellite Location as the location.
  3. Create a new Work Order.
  4. Notice that the asset defaults to "eye washes" instead of remaining blank or Select Value.

Expected Behavior: The asset field should either remain empty or allow the user to select the correct asset manually when creating a new WO for the Satellite Location.

Actual Behavior: The system automatically assigns "eye washes" as the asset when creating new WOs for the Satellite Location.

Environment:

  • Maximo version: 8.11.12, Manage 8.7.9
  • Affected location: Satellite Location

Request: Please investigate and provide a resolution to prevent the automatic assignment of "eye washes" as the default asset for Work Orders in the Satellite Location. A similar issue was resolved for another location, and the same approach may be applicable here.

Niv Geo's profile image
Niv Geo

Does this Satellite location contain only a single asset? Check the asset application and find by the location and confirm if only 1 asset is present.

Philip Marrone's profile image
Philip Marrone

Addendum: There is only a single asset for the location. Also, I understand that a Location can have a default asset. How do I change this in MAS? Please advise, thank you @Niv Geo for your help so far.