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 Maximo Mobile Login Issue – Works on Web UI but Fails on Mobile (MAS 8.7.3)

  • Maximo Application Suite
UNARINE MUDZUNGA's profile image
UNARINE MUDZUNGA posted 03-05-2025 04:06

I’m experiencing an issue with Maximo Mobile on Maximo Application Suite (MAS) 8.7.3. When trying to log in using a specific user ID on the Maximo Mobile app, I receive the following error:

BMXAA7901E - You cannot log in at this time. Contact the system administrator.

However, when using the same user ID on the Maximo Web UI, I can log in without any issues. This confirms that the credentials are correct, and the user is not locked or blocked.

I have checked:

  • User roles and permissions
  • Security groups in Maximo Web UI
  • Restarted Maximo
  • Re-installed the app
  • Logs files

Despite these checks, the issue persists.

Has anyone encountered this issue before on MAS 8.7.3? Any suggestions or resolutions would be greatly appreciated!

Thank you.

Ryan Medernach's profile image
Ryan Medernach posted 03-06-2025 11:25

Ran into a strange bug with mobile (different version  on 7.6.1.x )I doubt it would be this but can you ensure that he username is all lowercase in the user field. We had a couple users when I was testing it that had mixed case usernames and this caused an issue when trying to log into the mobile apps. Was on SQL with LDAP. For some reason I think this bug was fixed but I don't have something to test this out right now.

Something similar with the DB version

https://community.ibm.com/community/user/asset-facilities/discussion/maximo-mobile-for-eam-app-login-issue

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